Guest Experience Expert

Found in: Talent UK C2 - 2 weeks ago

Aberdeen, United Kingdom Courtyard by Marriott Full time

POSITION SUMMARY

A great opportunity to join our dynamic, energetic and customer at Courtyard by Marriott Aberdeen Airport. *Travel links from Aberdeen town via the bus which will bring you within 2 minutes of the Hotel* We believe our people play a pivotal role in the success of our business and customer care, so in turn we are dedicated to you, by providing you with the opportunity to grow, excellent perks and working in a fun and engaging environment. We want you to feel part of the business and be part of its continued success and growth. The ideal candidate will be someone who can work in a fast-paced environment & give exceptional customer service at the same time. We’ll support you in and out of the workplace by offering: Meals on duty Discounted stays at over 7, hotels worldwide Encouraging leadership Discounts on food and beverage Recognition programs Friends and Family rate for overnight stays Training and Development Employee Assistant Programme Career discussions and Qualifications Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

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