Store Colleague

4 months ago

Gateshead, United Kingdom JD Group Full time

Fishing Republic (‘FR’) is among the largest of UK fishing tackle shops. Passionate about angling, we are committed to bringing you the best choice of fishing equipment and value across the whole sport. From coarse and carp fishing gear, to sea, fly, predator and specialist tackle for sale, we stock a huge range of products, including bite alarms and fishing reels from over 100 of your favourite brands.  

We have a huge team of anglers within the company that specialise in every single aspect of fishing from carp, coarse, fly, predator and sea fishing. Several FR’s are housed within GO Outdoors stores across the UK providing future career opportunities in the outdoor activities sector.  
 

Role Overview:  

Day-to-day you will be dealing with and advising our customers on our extensive range of Fishing products. You will be part of a highly motivated and enthusiastic team dedicated to providing excellent customer service and ensuring our customers receive the best possible shopping experience whilst in our store.  

Key Duties/Responsibilities:  

  • Engage customers following our service model.
  • Support a culture of exceptional customer service and win customers for life by exceeding their expectations.
  • Play your part in creating a safe and compliant operating environment for all colleagues and customers.
  • Keep up to date with product knowledge training to pass on up to date information to customers to support their buying decisions.
  • Follow processes and policies in line with expectations.  

 

Skills/Experience/Knowledge preferred:  

  • Great role model who supports colleagues by mentoring and sharing knowledge to build stronger team.
  • Clear, confident, and motivational communicator with excellent verbal, listening and written communication skills. 
  • Experience of effectively prioritising and to achieve team goals and objectives.
  • A passion for customer service and a proven record of delivering excellence in this area.
  • Knowledge of local market trends, competitor activity and the ability to identify local community growth opportunities to their Store Manager.
  • Keen interest in Fishing industry/community.  

Behaviours:  

  • A positive role model that champions FR’s vision, purpose & values.
  • Brings passion and energy to their work and uses this to create a winning team.
  • Has a learning mindset, open to ideas and embracing change.
  • Demonstrates a high level of self-awareness and empathy.
  • Works collaboratively with their team.
  • Show resilience and has the tenacity to bounce back.
  • Takes responsibility for their impact on the customer.
  • Maintains a high level of personal integrity.
  • Timely and punctual with all deadlines.
  • Deals with multiple issues whilst working under pressure.  

We know our employees work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits:

  • Incremental Holiday Allowance
  • Staff Discount On JD Group and other brands within the organisation 
  • Discounted membership at JD Gyms
  • Personal development opportunities to learn and develop at work.

Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don't hear back within two weeks of you applying, please consider your application to have been unsuccessful on this occasion

Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager.

Thank you again for your time.

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