Head Housekeeper

The Roseate Villa Bath occupies a quiet corner of the city, moments’ walk from the heart of the iconic Bath, a city favoured for its heritage and cultural tourism. The Roseate Villa Bath encompasses two converted Victorian houses which have had a characterful legacy. A warm welcome with tea and cakes, immaculate hospitality, humble service, attention to detail and a genuine connection with every guest makes a guest’s experience a very memorable one. The boutique Hotel is a few minutes away from attractions like the Roman Baths, Regency Crescent, Bath Abbey, Thermae Bath Spa and the Jane Austen Centre. The Roseate Villa Bath exudes a feeling of serenity in and around its grounds and offers wholehearted assistance to its guests who either seek informative excursions around the city or are simply in the mood for a nonchalant weekend getaway in the most beautiful city of Bath.The Roseate Villa Bath occupies a quiet corner of the city, moments’ walk from the heart of the iconic Bath, a city favoured for its heritage and cultural tourism. The Roseate Villa Bath encompasses two converted Victorian houses which have had a characterful legacy. A warm welcome with tea and cakes, immaculate hospitality, humble service, attention to detail and a genuine connection with every guest makes a guest’s experience a very memorable one. The boutique Hotel is a few minutes away from attractions like the Roman Baths, Regency Crescent, Bath Abbey, Thermae Bath Spa and the Jane Austen Centre. The Roseate Villa Bath exudes a feeling of serenity in and around its grounds and offers wholehearted assistance to its guests who either seek informative excursions around the city or are simply in the mood for a nonchalant weekend getaway in the most beautiful city of Bath. 

Main
Purpose:

To lead and manage the Housekeeping operations on a
daily basis, being responsible for day to day operations including lost and
found articles, key and emergency procedures. You will be overseeing room
attendants and providing support to the management team.

Duties
and Responsibilities:

Management and leadership of the Housekeeping team,
including employee engagement, recruitment, training and development,
performance management, coaching, succession planning etc

Driving guest satisfaction by ensuring consistently
excellent levels of customer service

Control the housekeeping budget, in relation to
occupancy and departmental expenses

Monitor and control inventories for operating
equipment, linen and uniforms to ensure stock levels are maintained and costs
are controlled.

To check furnishings and equipment are clean and in
good repair and that they are replaced or refurbished as required. Conduct
weekly inspections of all areas, and ensure physical facilities are kept in
optimal condition.

Essential:

• Previous experience in a 5* Hotel is
  mandatory.
• Must lead by example, recognising when to
  'manage' and when to 'lead'
• Good communication skills
• Business-oriented and a natural attitude
  towards providing excellent quality service
• Self-organised with attention to detail
• Hands On Attitude 
  
  

You must be eligible to live and work in the UK to apply for
this position and be in possession of a current work visa. In line with the
requirements set by the Asylum and Immigration Act 1996, all applicants must be
eligible to live and work in the UK. Documented evidence of the eligibility
will be required from candidates as part of the recruitment process.