Out Of Home Manager

Job reference number   311906

Out Of Home Manager - National - Hybrid Working
From £45,943
Up to 10% Annual bonus potential, Generous annual leave offering of 25 days, plus bank holidays, increasing with years of service, Company pension scheme with highly competitive contribution rates

Permanent, Full time 

Contact Centre Doxford

Royal Mail is looking to add 3 Out of home (OOH) Operational Interface Managers to it’s team. If you have a strong operational background within collections and/or delivery and you have an open-minded approach to the commercial world then this could be the role for you. The role is Nationally based and your office location for in office work days would be set to your closest RM office.

About the role

This is a key role within the national Commercial interface team. You will act as the operational interface between RMG and Out of home suppliers (including Post Office Ltd, Collect + and Quadient) ensuring all parties work together in accordance with their relevant contracts.

You will also:

• Act as the main operational interface with the Out of Home Director’s team in commercial who have overall accountability for management of the contract with suppliers.
• Manage day-to-day issue resolution between RMG operations and OOH suppliers, ensuring compliance with contract specifications for handling complaints, addressing issues, and resolving queries.
• Act as the liaison between OOH suppliers and Collections Customer Operations (CComs) team regarding branch changes and relocations, maintaining branch density and legal/regulatory commitments. • Represent the commercial interface team in joint operational working groups, collaborating with OOH suppliers to maintain and enhance compliance standards.
• Spearhead the development of new initiatives to rectify operational service deficiencies and capitalise on improvement opportunities.
• Provide continuous support to CComs and customer-first business partners, focusing on contract adherence , local service resolution, and fostering professional relationships with OOH suppliers.
• Hold local units accountable for Key Performance Indicators (KPIs) through regular analysis of reports, performance reviews, and necessary escalations.
• Take responsibility for agreeing upon any changes to operational processes.
• Ensure frontline resources receive adequate training materials and adhere to standard operating procedures related to OOH, collaborating closely with operational teams.
• Serve as the subject matter expert within RMG regarding OOH sites and their utilisation.

About You

For this role you need an in-depth understanding of the mail pipeline, particularly with a focus on access and delivery along with being able to demonstrate proficiency in using matrix management to drive operational change and enhancements.

You also need:

• Experience in managing changes to processes or products provided by third-party entities.
• Familiarity with liaising with RM operations concerning operational specifications.
• Experience collaborating with senior stakeholders within and external to Royal Mail. • Ability to cultivate collaborative relationships with a diverse range of stakeholders, both internal and external.
• To be commercially astute, recognising the importance of partnering with suppliers to achieve overarching objectives.
• Excellent numeracy skills, proficient in data analysis using RM systems and external platforms to identify improvement opportunities and ensure compliance.
• Strong influencing abilities.
• The capacity to work autonomously and exercise sound judgment.
• Flexibility and the ability to travel occasionally as required. 

Extra Benefits

•  RMG Share Schemes - partnership and matching share offer
•  Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
• Supportive and generous company sick pay
• Your Wellbeing -you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
• Lifestyle benefits - You can purchase a car, bike, home technology or mobile phone, or choose from a range of health benefits and insurance products. You make regular payments from your salary, and so could save on tax*.
• Financial support - information and services to help you manage debt and grow your financial knowledge, with debt consolidation & savings plans*
• Your peace of mind with - Healthcare CashPlan, Dental Cover, Additional Life (life insurance) & Additional Life Partner, Hospital & Death Benefit Plans; Voluntary Critical illness & Voluntary Critical illness Partner
• Free & discounted RMG products - free keep safe & redirection, partner discounts 
• Free stamps at Christmas
*Available only to perm employees

Your career in safe hands

At Royal Mail we value our people and we want our people to be proud to work for our businesses. 

We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. We are responsible for the largest B2B customer database in the UK and are one of the largest employers in the UK, providing one in every 194 jobs.

An operation of this size needs a strong support network, and the HR, Legal, Finance, IT, Risk & Governance, Customer Experience, Sales & Marketing departments are all integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations. 

Royal Mail is a forward thinking, innovative organisation, that is also committed to reducing emissions and improving air quality in our communities. This includes investing in technologies such as electric vehicles, drones, alternative fuel trucks and energy improvements to our estate. 

Next Steps

The next stage of the selection process will be a face to face interview consisting of competency based and role specific questions. 

Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people. 

We don’t expect every candidate to meet the full criteria for the role. If your experience looks a little different from the job requirements, but you feel you have the relevant skills to bring value to the role, we’d love to learn more about you. 

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve. 

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

Closing Date: 07th June 2024. Please note, this advert may close early if the appropriate number of applications has been reached.

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