Deputy General Manager

Specific Responsibilities:

To Deputise for the General Manager, and act as an additional resource to
the on-site team for events and member feeding, during busy periods
To support, develop and evolve all client services at Goodenough College
including Members feeding, hospitality and hotel services ensuring regular
adjustments and improvements are both recommended and implemented.
To focus on managing external and internal events from initial booking to a
quality service delivery, working closely with the College Events Team
To support the delivery of key KPI's and performance levels as agreed
between the Holroyd Howe and Goodenough College management teams.
Agree specific objectives and be responsible for the day to day running of the
location, including supervising the recruitment and selection process to ensure
that it effectively meets the need of the location and Holroyd Howe.
To assess employee performance and recognise training needs and potential
as appropriate.
To support & ensure that the location achieves, as a minimum, the financial
targets agreed with the client in line with the budget.
To monitor the work of all team members and ensure that information is filed
appropriately, with development plans that are actively used.
To host & support the GM with team meetings on a regular basis to
communicate targets, standards required and company and client information.
To work with the management team to achieve agreed financial targets whilst
maximising all commercial opportunities.
To ensure compliance with the company's policy on safer recruitment at all
times whilst at work.

Client Service:

To ensure that customers are given a prompt and efficient service and
expectations are consistently exceeded.
To support the regular monitoring of customer feedback and produce a
suitable action plan based on the results.
To be customer focused at all times, by being visible during service periods,
approachable and quick to exceed expectations in fulfilling customer needs.
Recruitment & Selection
To ensure all food is presented and served in line with company standards,
using innovation in the method and style of presentation and food service.
Create and contribute to the production and implementation of monthly
marketing plans including all printed, face to face, web based, digital and
social media communication
To ensure that all agreed service objectives are met in line with client
expectations.
To deputise and conduct regular client meetings as and when required

People Management:

To assess employee performance and recognise training needs and potential
as appropriate.
To ensure training is carried out in line with the company training policy to
meet the needs and requirements of the individual and Holroyd Howe.
To ensure that all employees are knowledgeable and motivated about their
roles and the business through effective induction, accurate job descriptions
and on the job training.
To support & carry out disciplinary procedures following company guidelines
and standards.
To support & develop the team by empowering them, supporting them,
encouraging them and maintaining an 'open door' policy.
To motivate and lead by example, ensuring you and your team have fun at
work and are proud of your efforts.
To monitor the development and progress of key staff at location in order to
make recommendations and appointments for succession planning.
To treat your team at location as you would expect to be treated.

Financial Management:

To ensure an understanding of the operating budget applicable to
Goodenough College and the varying elements which make up the financial
matrix
To ensure that the location adhere to company banking and cash security
procedures in line with the company policy.
To ensure that all bookwork is completed in a timely fashion, accurately and
efficiently and in line with Holroyd Howe procedures and the policies specific
to Goodenough College.
To support and ensure that all standards of food preparation and service are
established and achieved in line with location budget.
To consistently look at ways of maximising income through effective
purchasing via nominated suppliers and creative merchandising.
To support, advise and order all necessary goods and equipment where
instructed.
To support & complete a full stock take on a monthly basis and to ensure
appropriate levels of stock are kept.
Recruitment & Selection
Health & Safety, Food Safety, the Environment:

To ensure that the location meets statutory and company requirements of
Health and Safety, Food Safety and environmental legislation and procedures.
To conduct Food Safety and Health and Safety Risk Assessments and ensure
that all standards and procedures with regard to Hygiene and Safety are
established and maintained in line with the company manual.
To record and report all accidents within the location adhering to location and
company procedures.
To ensure all equipment is well maintained and is in good working order.
To ensure that all company procedures and work instructions are fully
understood and practised by all employees.
To attend all health and safety, food safety and environmental management
training courses as required.
To promote and encourage environmental improvement initiatives as
appropriate within the business.
Additional Responsibilities:

To attend various client and company meetings as required by the General
Manager.
To take responsibility for contributing towards your own development with the
guidance of the Operations Director and General Manager and to attend
training courses as identified.
To show commitment to company values in all aspects of your role.
To act as a positive ambassador for the business.
To attend to any reasonable request made by the client or Holroyd Howe
Management.

Up to 40,000 per annum

Holroyd Howe is one of the UK's leading contract caterers, providing fresh innovative food and drink services to independent schools and colleges.

Goodenough College - is home to 700 international post graduate students for whom we provide breakfast, lunch and dinner all year round. We operate a Cafe and Bar in London House where we serve the students, college staff, event guests and hotel guests. We also provide College and Corporate fine dining, conference catering, meetings, training and activity days, weddings, BBQ's and much more

This role will suit a candidate with experience in events, hospitality, hotels and contract catering

There are many advantages to working for us and we provide our employees with bespoke benefits which include:

• Free meals whilst at work
• Uniform provided
• Career development opportunities
• HIT Apprenticeships for all experience levels
• Reward & recognition schemes
• People awards to celebrate our employees
• Work/life balance
• Employee Benefits Platform
• Employee Assistance Program
• Recommend a friend scheme
• Company sick pay scheme
• Prestigious working environments
• Team events scheduled throughout the year
• 28 Holiday days inclusive of bank holidays
• Pension scheme
• Competitive salary

We invest in the training and development of our teams to give them the appropriate skills necessary to thrive in their job roles. We have outstanding teams of experienced professionals who tailor our catering service provision specifically to suit children, of all ages, meeting the bespoke requirements of our clients.

This appointment is offered on the return of satisfactory professional references.

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