Customer Support Engineer

2 months ago

Maidstone, United Kingdom Jonathan Lee Recruitment Full time

Customer Support Engineer - Field Based, South East England

Ready to take your engineering expertise on the road? Join a forward-thinking team working with innovative, software-driven mechanical and electrical capital equipment. Be the face of a renowned company, servicing clients across Kent and the South-East region, and earn a competitive package while doing what you love.

Why You'll Love This Role:

Salary circa £35,000 with incredible overtime potential (up to £10k per annum)

Company car to take you from site to site in style

25 days holiday, increasing to 30 with service

Excellent medical, pension (3% & 8%), and bonus incentives (9% per year) to reward your hard work

This isn't just another engineering job - this is your chance to join a leading UK-based manufacturer with a global reach spanning over 120 countries. You'll be part of a company that is constantly pushing boundaries in technology, supporting customers with cutting-edge, connected capital equipment.

What You'll Be Doing: As a Customer Support Engineer, you'll be at the heart of it all - working hands-on in the field to deliver top-notch service. Your responsibilities include:

Field servicing, installations, repairs, and preventative maintenance on a wide range of innovative products.

Keeping detailed service and test records to ensure flawless operations.

Providing vital technical support to UK customers whenever needed.

Working closely with service, technical support, and sales teams to deliver the highest level of customer satisfaction.

Your insight will also help us improve product design, as you'll be feeding back customer feedback, complaints, and sales opportunities to keep us ahead of the curve.

What We're Looking For:

Someone with excellent technical ability and a knack for solving complex problems

Strong communication and customer care skills - you'll be the face of the company

A natural ability to approach fault finding with a logical, analytical mindset

Working knowledge of electronics, microprocessor-based products, and software-driven systems

Experience or an understanding of fluid/hydraulic systems or printing technology would be a bonus

What You Bring: You might be in a field-based role already, acting as the company ambassador, or perhaps you're a Mechanical/Electronic Engineer from the FMCG or Food sector looking for more variety, autonomy, and earning potential.

Whether you've worked with high-tech electronics, medical devices, or industrial systems, if you're passionate about providing expert engineering service and making a difference, we want to hear from you.

You'll be working with clients in dynamic sectors such as food production, FMCG, and Pharma, from small owner-managed businesses to large multinationals. If you thrive on variety, challenges, and being a trusted engineering partner, this is the role for you.

Ready to Make an Impact? Apply today and take the next step in your engineering career Email: dan.plimmer@jonlee.co.uk

 

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.

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