Salesforce BA

Found in: Talent UK C2 - 1 week ago

London, United Kingdom N Consulting Ltd Full time

 

Role: Salesforce BA

Location: London, UK

Duration: 6 months

Is it Onsite/Remote/Hybrid: Hybrid - work from Customer office 3 days a week

 

Job Description:

Essential Skills:

  • Hands on experience in salesforce as functional consultant on Service Cloud and Experience cloud
  • Understanding & gathering business requirement, experience handling requirement workshops, Writing User stories and acceptance criteria
  • Conduct Fit-Gap in salesforce and provide work effort and duration estimation.
  • Salesforce Configuration of Experience cloud
  • Create Requirement and Functional Design specification, Use cases creation.
  • Assess the impacts on functional design because of the changes in functional requirements. 
  • Functional Support for salesforce application in-Scope     
  • Assist Customer team in conducting ‘Train the Trainer’ sessions on in-scope salesforce functionality for Customer Key Users
  • Hands on experience in Agile methodology would be preferred.
  • Excellent Communication skills - written and verbal.
  • Service Cloud, Experience cloud certification.
  • Knowledge of Experience cloud - Community builder, Themes, Templates, Einstein ChatBot, Live Agent, Lightning Design System

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