Night Guest Service Manager

2 weeks ago

Edinburgh, United Kingdom RBH Full time
Holiday Inn Express Edinburgh City Centre , Picardy Place, Edinburgh, Edinburgh, EH1 3JT SHARE:

JOIN OUR FAMILY

At RBH we believe our people are our biggest assets and understand the value in putting you first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality  We are passionate about the industry and always on the lookout for new talent to join us on our journey... 

A DAY IN THE LIFE OF A GUEST SERVICES ASSISTANT AT (INSERT HOTEL NAME) 

What you'll be doing...

Reporting to the Duty Manager , we are looking for someone who enjoys variation and has a flexible approach to their working environment. Interested in learning how each department within the hotel operates? We have got you covered at Holiday Inn Express Edinburgh City Centre . You can expect to wear many capes throughout your working day including Guest Service Agent, Receptionist, Food & Beverage Assistant and Housekeeping - no shift is the same

Our team are like a family, and we work together to deliver outstanding guest service to our guests by offering timely, efficient, knowledgeable, and truly remarkable service. We are an enthusiastic, authentic bunch of individuals who truly care about teamwork and great service 

WHAT WE NEED FROM YOU

We hire mostly on personality & potential but here are a few of our requirements...

To succeed in the role of Guest Service Assistant you will need the following qualities and skills. 

  • Outstanding communication skills
  • Experience within a customer facing role is preferred. No experience? No big deal - we’ll train you up 
  • A can-do attitude
  • Computer literate with a professional telephone voice 

 

WHAT WE OFFER

You will have access to a benefits package we believe truly works for our people and enhances our overall culture... 

  • Discounted hotel room rates for you and your friends & family
  • Extra days holiday for your birthday
  • Flexible working arrangements
  • Pension
  • Free meals on duty saving you over £1000 per year

To learn more about our full benefits package,  to watch our employee benefits video.


EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .

#LifeatRBH  

 

Holiday Inn Express Edinburgh City Centre Picardy Place, Edinburgh, Edinburgh, EH1 3JT
  • Job Ref RBH14188
  • Branch Holiday Inn Express Edinburgh City Centre
  • Location Edinburgh
  • Salary/Benefits £25,960 per Annum
  • Contract type Permanent
  • Hours Full Time
  • Shift pattern 11pm - 9am
  • Hours per week 40
  • Date posted 20/05/2024
  • Closing date 22/06/2024

Holiday Inn Express Edinburgh City Centre is ideally located within walking distance of Edinburgh’s top attractions and only a 10-minute walk from Edinburgh Waverley Station.

This modern Edinburgh hotel in a Georgian building is ideally situated across from the Edinburgh Playhouse theatre and OMNi, Edinburgh’s restaurants and cinema, with the famous Princes Street and George Street only a few minutes’ walk away.  The historic Edinburgh Castle, Palace of Holyroodhouse and the expansive Royal Botanic Garden Edinburgh are also only a short walk from the hotel.

For business travelers, the hotel has two smart meeting rooms and on the doorstep of the financial district.

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