Duty Manager

1 month ago

Edinburgh, United Kingdom Lost Shore Surf Resort Full time

Join Our Team: Duty Manager at Lost Shore Surf Resort



About Us: Lost Shore is about bringing a
world-first and world-beating surf resort to the outskirts of the capital. The
largest inland wave pool in Europe, arriving next to Europe’s largest indoor
climbing arena, is putting Scotland on the map for all the right reasons



But it’s the range of other activities and leisure offerings
that make us so special, offering something for everyone.



Picture a surfing paradise where surfers, tourists, and
locals converge—a place where adventure meets relaxation.



The Role: Duty Manager 



The
Duty Manager is responsible for delivering a World Class visitor experience at
the Resort, including role modelling the right behaviours, taking the lead in
incidents, resolving issues and maintaining our standards with regards to cleanliness
and customer service.



What you will be doing:



§ 
Delivering
the day to day Visitor experience at the Lost Shore Surf Resort (LSSR),
Edinburgh.



§ 
Working
as a Duty Manager and working across departments to ensure our reputation as a
truly World Class Resort.



§ 
Responsible
for delivering a world class Visitor experience and ensuring that information
is delivered accurately, timely and in an appropriate manner.



§ 
Reporting
to the Resort Director, the role is a Supervisory role at the LSSR and involves
working with and alongside the HOD and Team Leader Teams.

Visitor
Experience: Ensure the LSSR Site Team has a thorough knowledge of
resort products and experiences, encourages listening to and acting on visitor
feedback, understands visitors' needs, meets targets for repeat visitors, and
communicates professionally across various channels.



Working
as a Team: Work
with the Resort Director to recruit and retain top talent, ensure adherence to
feedback and communication, support effective communication across the Resort,
promptly resolve issues, and maintain compliance with People Policies and
Procedures.



Ways
of Working: Ensure
that the LSSR Site Team maintained legal compliance, adhered to multiple
licences and permits, represented Brand Values, led incident management, and
kept accurate records of all major and minor incidents.



Qualifications, Skills and Experience



§  Demonstrates
high energy levels and determination to achieve excellence while maintaining a
customer-centric approach and refusing to accept second best.



§  Exhibits
excellent people skills, motivating and inspiring others, along with strong
organisational and time-management abilities and a keen attention to detail.



§  Combines a
sense of fun with a deep affinity for the main products and experiences, while
being ethically minded and committed to social and environmental
responsibilities.



§  Maintains a
calm demeanour under pressure, effectively handling complaints and emergencies,
and consistently displays a strong work ethic, always ready to roll up their
sleeves and get involved.



 §  Experience of working with Microsoft Office and the ability to pick up new IT systems quickly is essential.



Additional Information:



As
a Duty Manager, you’ll need to be flexible with your schedule. Our resort
operates seven days a week, and early morning, late evening and weekend work
will be required. Your commitment to ensuring the resort’s smooth operation
during peak times is essential.



Why join the Lost Shore Team?




  • A
    front-row seat to the opening of Europe’s largest inland surf resort.
  • Sunsets
    over the surf lake (because everyone need a moment to breathe).
  • A
    team that knows how to have fun at work but equally understands the value
    of hard graft.
  • A
    chance to put your stamp on Lost Shore’s legacy.
  • On
    top of an attractive salary you will also enjoy a competitive benefits
    package including 28 days paid holiday, pension and lots more

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