IT Analyst Team Lead

1 month ago

London, United Kingdom University College London Hospitals NHS Foundation Trust Full time

Job summary

As the Team Lead for the UCLH Clinical Scientific Computing IT Analysts you will have the satisfaction of applying your extensive IT knowledge and experience, your customer focus and your ability to lead and develop your staff.

You should already be an experienced IT Analyst working independently, providing excellent support to computing service users. You should preferably have extensive experience in specialised Medical Device IT services within a hospital environment, however we also welcome applications from candidates with extensive IT experience and team leadership gained in more general IT environments. You will be able to demonstrate that you set high standards, are safety conscious, and always ensure services are provided to enhance and improve patient care.

Main duties of the job

You will work closely with the Head and Deputy Head of Clinical Scientific Computing as well as Clinical Scientists and Technologists within Clinical Scientific Computing and other members of staff within Medical Physics. You will develop strong and productive working relationships with staff in UCLH Digital Healthcare Technology and their commercial partners.

The successful person will be required to:

Lead and develop staff within the Analyst team Manage the prioritisation, delivery and quality of the services provided by the team. Manage the performance and productivity of the team Provide second line support to end users. Setup and provide second line support of medical device connectivity Provide second line support of servers and file share management Provide System Management and second line support for specific clinical applications in BAU. Provide project management of systems upgrade and implementation projects

You will ensure that all work performed conforms to the department's quality system with all support requests recorded within the section's ticket management system. You will ensure that your team follows good practice in record keeping and communicates effectively with customers.

About us

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

University College Hospital (incorporating the Elizabeth Garrett Anderson Wing) National Hospital for Neurology and Neurosurgery Royal National ENT and Eastman Dental Hospitals University College Hospital Grafton Way Building Royal London Hospital for Integrated Medicine University College Hospital Macmillan Cancer Centre The Hospital for Tropical Diseases University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Job description

Job responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Come and be a part of the best NHS trust in England to work for, according to our staff*

UCLH top trust to work at in England for the second year running : University College London Hospitals NHS Foundation Trust

*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.

UCLH top trust to work at in England for the second year running : University College London Hospitals NHS Foundation Trust.

Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.

At UCLH, we have a real One Team ethos, and our values safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.

Person Specification

Knowledge and Qualifications

Essential

Degree level qualification in IT / Computer Science / Engineering, or equivalent combination of qualifications and experience. Evidence of training in management and leadership Membership of a relevant Professional Institute.

Desirable

Professional IT qualification (MCP / ITSM / ITIL4 / PMP / Agile) Eligibility for membership of the Register of Clinical Technologists.

Experience

Essential

Experience working in a scientific healthcare environment. Experience of the medical application of complex computer and electronic systems. Experience of participating in projects with multiple stakeholders. Experience of having responsibility for delivering services to users or customers within healthcare environments. Experience in configuring, installing and administering operating systems such as Microsoft Windows and Linux on both desktop and complex server systems. Experience administering enterprise server applications such as databases, antivirus, backup, LDAP. Experience of configuring and troubleshooting networked devices. Experience in supervising and leading technical staff / trainees within projects/services.

Skills and Abilities - Personal Qualities

Essential

Ability to work in awkward positions and move heavy equipment when installing computer or network hardware or cabling. Ability to work for prolonged periods in internal areas with no natural light. Ability to cope with occasional exposure to distressing circumstances when working in clinical areas with patients. Ability to concentrate on technical details across multiple interruptions by phone or email.

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