Team Manager

4 months ago

Edinburgh, United Kingdom Comex 2000 UK Ltd Full time

Comex 2000 iscurrently seeking an enthusiastic and committed Team Manager tojoin ourPreenablementteam inScotland.


Whatare we lookingfor

Areyou a committed hardworking and eager to learn individual Then comejoin the Comex 2000family

Wecurrently have an exciting new position available to join ourPreenablementteam as a team manager. As a Team Manager forPreenablement youwill manage and control the activities of your team whilstdelivering specific KPI targets. As a fieldbased manager you willbe expected to offer technical leadership with a responsibility forteamsuccess.

Theimplementation and monitoring of agreed targets and objectives forthe team will be priority whilst also ensuring company policies arefollowed and the best possible service is delivered to theclient.

Weare looking for someone with the belowskills:

  • CommunicationAbility to communicate effectively both orally and inwriting.
  • Decisionmaking and good judgement Ability to make good and effectivejudgements when presented with availabledata.
  • InfluencingAbility to influenceothers.
  • Leadershipand Vision Ability to inspire team with a clear vision andpurpose.
  • ResilienceAbility to cope under pressure with maximumperseverance.
  • Thoughtprocess Ability to think laterally andconstructively.
  • Planningand Organisation Ability to identify requisite steps to be taken inorder to achieve specified objectives and ultimate teamsuccess.
  • AccountabilityTaking personal responsibility for actions of ateam.
  • Computerliteracy Ability to use computer applications such as MS Word andMS Excel and to learn new computer skills whererequired.
  • Personalpresentation requirement to maintain a professional level inrelation to individual appearance at alltimes.


Requirements

Whatwill you bedoing

Asa Team Manager your core responsibilities will be

  • Managing thefield activity of your team whilst ensuring Health & safetypolicies and procedures are always adheredto.
  • Workingto NRSWAGuidelines.
  • MonitorTeam performance and activity. This includes prepull works under 3Meter small digworks.
  • Implementationof new recruits/trainees into your team. Regularly assess traineeswithin your team through to sign off with VirginMedia.
  • Managingdaily completion rates ensuring customers and client are kept fullyupdated
  • Maintainour company image ensuring a good reputation is upheld at all timeswhen dealing with our clients and theircustomers.
  • Resolveany issues raised by the technicians within your team and escalateissues outside your remit whereappropriate.
  • Useyour own initiative and seize every opportunity to enhancecustomers overallexperience.
  • Ensureall complaints are promptly addressed with minimal customer andclient inconvenience and confirm satisfactory resolution on eachoccasion.




Benefits

Whatcan we give back toyou

  • PAYEcompetitivesalary
  • Aswell as your traditional benefits such as holidays and pensionschemes our core is to invest in our employee s development throughcontinuous training andupskilling
  • Offering careerdevelopment and opportunities for progression through thebusiness
  • Accessto exclusive events shopping deals giveaways and traveldiscounts
  • Heavilydiscounted Virgin Media products including broadband and TVservices
  • Refer a Friendscheme offering cash bonuses of up to1000


Whoarewe

Comex2000 UK Ltd is a wellestablished major strategic partner of choicewithin the telecommunication sector specialising in networkinstallation and maintenance and are one of Virgin Media spreferred contractpartners.


At Comex2000 UK we believe that the diversity of our workforce adds to thecompany culture embracing the various experiences and perspectivesof our employees. We continue to drivediversity and encourage opportunities for employment through ourclose partnerships with exmilitary and women in engineeringinstitutions.


We want tocontinue building a workforce that is reflective of the diverseculture of our customers andcommunity.


We believethat our dedication to the continuous investment in people andtechnology keeps us at the forefront of the telecommunicationsindustry. This approach has allowed us to grow both in culture andsize.


We are onthe lookout for an enthusiastic professional and customerorientedindividuals who can join and strengthen our evergrowingteam.


PrivacyNotice:

Pleaseensure you have reviewed our privacy notice before applying byfollowing the belowlink:




What will you be doing? As a Team Manager, your coreresponsibilities will be Managing the field activity of your teamwhilst ensuring Health & safety policies and procedures arealways adhered to. Working to NRSWA Guidelines. Monitor Teamperformance and activity. This includes pre-pull works, under 3Meter small dig works. Implementation of new recruits/trainees intoyour team. Regularly assess trainees within your team through tosign off with Virgin Media. Managing daily completion rates,ensuring customers and client are kept fully updated Maintain ourcompany image, ensuring a good reputation is upheld at all times,when dealing with our clients and their customers. Resolve anyissues raised by the technicians within your team and escalateissues outside your remit where appropriate. Use your owninitiative and seize every opportunity to enhance customers overallexperience. Ensure all complaints are promptly addressed, withminimal customer and client inconvenience and confirm satisfactoryresolution on each occasion.

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