Tasting Room

Do you love wine, British luxury and engaging with customers?

Would you relish the opportunity to be a part of a small, fast growing business?

Join one of the most prestigious English sparkling wine houses  

• Internationally renowned wine producer, loved for its luxury quality and cheeky British spirit
• Visionary, leading brand with a ground-breaking, unique approach
• A dynamic part of the global wine industry’s most exciting new category, English sparkling wine

Play an essential role in Digby’s customer experience            

As the Tasting Room & Hospitality Manager, you will play a critical role in building our business directly with wine consumers. You will be a key member of the team, working closely with the founders to deliver a magical set of experiences that represent the quality and style of our Fine English fizz.

Responsibilities As the Tasting Room & Hospitality Manager, you will take responsibility for:

• Managing the Digby Fine English Tasting Room and related hospitality
• Delivering exquisite experiences for our wine club, event and corporate customers
• The recruitment and management of part time Tasting Room staff. Planning and implementation of the rota structure and working hours to deliver maximum efficiency
• Weekly reporting on KPIs, devising and implementing initiatives to deliver target goals
• Managing the retail operations including inventory, resourcing, event management and customer service
• Collaborating with the rest of the wider Digby team to manage direct-to-consumer sales efforts in the Tasting Room, online and through direct engagement with customers
• Working closely with the Kenelm Club Manager you will drive acquisition of new club members and deliver luxury club member experiences

Working Hours Permanent,full-time role

• Initial rota to mirror Tasting Room opening hours of Thursday to Saturday noon – 8pm and Sundays noon to 4pm, with a short day on Wednesday for internal meetings
• Rota to develop as part-time team and opening hours are developed
• Note: Digby would consider part-time applicants for this role but would prefer a minimum of 25 hours per week

Location Based in Digby’s Tasting Room at 55-57 High Street, Arundel, West Sussex, BN18 9AJ

Working with us Being a part of our small, entrepreneurial team means being part of a creative and collaborative environment on the one hand, and an independent and inventive one on the other.  We love to think hard and experiment freely and there is a lot of room for growth.

Join us
Do you want to join the English Wine Movement?  Can you help our glamorous Tasting Room come to life with your warmth and enthusiasm?  Come join us and grow with a team of people who will challenge and inspire you

Requirements

Qualifications To be successful in this role you will:

·       Have sales and service experience in a front-of-house high-end hospitality setting

·       Love delivering exquisite customer experiences that drive sales and customer loyalty

·       Thrive on working in a customer-facing, results-driven role

·       Be experienced in managing (or keen to quickly learn) the operations behind wine hospitality sales

·       Be knowledgeable about or have an interest in learning about the luxury end of the wine industry

Benefits

Salary Dependent on experience, and this full-time role would be eligible for participation in the company’s stock option scheme. Benefits include Wine Club membership and staff discounts.