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Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full timeBand 3 **Main area** - Registration & Referrals - **Grade** - Band 3 - **Contract** - Permanent - **Hours** - Full time - 37.5 hours per week - **Job ref** - 164-5292301**Site** - Nottingham NHS Treatment Centre - **Town** - Nottingham - **Salary** - £22,816 - £24,336 PA - **Salary period** - Yearly - **Closing** - Today at 23:59Job overview **Outpatient...
Outpatient Administrator
4 months ago
Job summary
Outpatient Administrator, Band 3, Permanent full time.
Working hours between (combination shifts
An opportunity has arisen for a permanent Band 3 Outpatient Administrator post within NUH supporting: Sleep Medicine, Respiratory Medicine, Orthopaedics, Pain Management, Physiotherapy, Occupational Therapy and Vascular Surgery services.
Main duties of the job
In addition to the below summary you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.
The post holder will be required to work at our off site office facility Abbeyfields house. Administrating the Electronic Referral System, receiving referral letters, email referrals, and external and internal Consultant referrals, maintaining out-patient appointment waiting lists, using judgement and initiative to scheduling out-patient appointments in accordance with Trust waiting list targets, and handling associated telephone calls, for the specialties. Close liaison with Managers within the Directorates, GP surgeries, patients, hospital administrative and clinical staff will be necessary in order to provide a prompt and quality patient focused service.
About us
With over 20,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
The successful candidate will play a crucial role in delivering a high quality Outpatient Appointment Service and should demonstrate excellent communication skills. A good telephone manner with the ability to show their initiative is essential. Experience of working in a busy administrative environment is essential along with excellent IT skills and good knowledge of hospital software, particularly Careflow PAS and the Electronic Referral System is desired. You will have the ability to accurately convey verbal and written information. You must be well motivated and reliable, with a 'can do' attitude.
Due to the sensitivity of the role, you will need to be able to demonstrate a clear understanding of confidentiality issues.
Job description
Job responsibilities
The role/duties of the post are outlined above. In undertaking this role, the employee will be expected to behave at all times that is consistent with and actively supports the Trust values which are detailed below.
Person Specification
Training and Qualifications
Essential
5 GCSE A-C passes including English and Maths or equivalent
Experience
Essential
Previous Administration experience Previous Customer Service experience Excellent IT skills
Desirable
Knowledge of hospital IT systems, Medway PAS, Notis.
Communication Skills
Essential
Ability to communicate complex information in a clear manner Ability to communicate effectively to different audiences
Analytical and Judgement
Essential
Exercise judgement and decision making skills Demonstrate problem solving skills
Planning and Organising
Essential
Ability to prioritise tasks Time management skills