Account Handler

1 week ago

Dudley, United Kingdom Ardonagh Advisory Full time

Account Handler - ARD1029100

#AIB

We’re on the hunt for a talented and engaging Insurance Advisor to come and join Footman James. 

We're looking for enthusiastic, confident and well-spoken people to join our team of advisors promoting the high standards of service ensuring we are the experts within niche market.

Responsibilities:

Outbound / Inbound calling to promote the products and services Positively engage with all contact centre processes and policies Represent the Footman James brand to the highest possible standard Implement feedback from Team Managers relating to call conduct, quality and compliance adherence as well as other performance areas Understanding of own metrics against current targets as well as positive attitude to improving delivery Use available resources to improve product knowledge with the aim of becoming a product expert Maintain and develop a thorough and up-to-date working knowledge of our products, including procedures, guidance and legislation to deal with customer enquiries Identify, recommend and implement improvements. Keep up to date with best practice to improve customer satisfaction Buddy’ with team members to share best practice and provide guidance

Requirements:

Working in this fast-paced role, hard work, determination and providing an excellent customer service is a must. Call centre experience is not essential as full training is provided to enable you to deliver our service to a very high standard; all you need to bring is the following:

A professional, can-do attitude A willingness to apply yourself during your training and into your future career

In return you will be welcomed and supported by our Ardonagh family, with opportunities to earn your annual salary plus a role-based incentive plan and grow your career. Some of the other benefits are:

Holiday entitlement of 26 days plus bank holidays Opportunity to progress your career across the entire Ardonagh family. Gain professional CII or ACII qualifications to enhance your knowledge and career prospects. Pension scheme 24-hour support for you and your families physical and mental wellbeing 1 days paid volunteering day to give back to our communities. Ardonagh Community Trust (ACT) - Raising funds for charity with donation matching in your local community. The Spotlight Awards, where we shine a light on the brightest talent across our group.

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