Deputy Practice Manager

4 weeks ago


Towcester, United Kingdom Towcester Medical Centre Full time

Job summary

An exciting opportunity has arisen for a highly motivated person to join our friendly, forward thinking team at Towcester Medical Centre. You will report to our Practice Manager, and be responsible for supporting the Practice Manager in the day-to-day operations of the Practice, ensuring that we provide high-quality care to our patients.

Main duties of the job

a. Supporting the practice manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities

b. Providing leadership and guidance for the administrative and reception staff

c. Ensuring staff adhere to policy and procedure at all times

d. Complete staff 121s & appraisals

e. Line manage all administrative and reception staff

f. Plan, implement and manage timetables for the entire clinical team

g. Handle complaints in line with practice policy and complete annual complaints returns

h. Log and record significant events and ensure that that lessons are learned and shared as appropriate

i. Manage practice recruitment processes including advertising, shortlisting, interviewing, DBS checks, references and on boarding

j. Take ownership of issues and projects that do not have an existing place in the organisation

k. Use initiative and problem solving skills

l. Join PPG meetings and liaise with PPG as appropriate

m. Actively encouraging and promoting the use of patient online services

n. Maintain the practices Facebook, website & NHS choices site.

o. Manage work streams such as Mailboxes, document management, Accurx, task lists and other work to ensure it is dealt with appropriately & in a timely manner.

p. Minute & Organise MDT Meetings.

q. Work with other managers and staff to ensure the smooth organisation and running of Flu, QOF & any other NHS, PCN or ICB scheme

About us

We are a successful and friendly GP practice in rural Northamptonshire. We have over 11,000 patients, 5 partners, 3 salaried GPs, and a strong support team of Nurses, Administrative & ARRS staff.

Job description

Job responsibilities

To support the practice managerin all aspects of practice functionality, motivating and managing staff,optimising efficiency and overall performance, ensuring the practice achieves itslong-term strategic objectives in a positive, safe and effective workingenvironment.

Through innovative ways ofworking, drive to achieve NHS targets and changes within a profitable,efficient practice environment, supporting the management team in promoting Equality,Diversity & Inclusion, Quality & Continuous improvement, Confidentiality,Collaborative Working, Service Delivery, Learning and Development, and ensurethe practice complies with CQC regulations.

Person Specification

Qualifications

Essential

Good standard of general education

Experience

Essential

Working within a GP Practice.

Desirable

Previous Management experience.

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