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Multi Trade Operative

2 months ago

London Borough of Enfield, United Kingdom CRA GROUP LIMITED Full time

… months contract with … Council

Job Summary:

·         To be responsible for completing a range of Repair & Maintenance work for tenanted and voids properties to a professional standard and highly productive level, acting with minimum supervision and a large degree of self-management.

·         To undertake a range of repair and maintenance works demonstrating proficient level skills and experience across a range of trades; Carpentry, Plumbing, Decorating, Plastering and Tiling (wall and floor), in addition to a qualified home trade. Using this wide range of skillsets to resolve arising issues during repair and maintenance work, referring only complex or extensive work to the relevant trade specialist.

·         Carry out a range of specified works both as an individual craft professional or as a member of a multi-skilled team, refurbishing properties Undertake inspection activities as directed by Supervisor/Management and when required by management to assist in emergency call outs (for example as a result of bad weather, vandalism, fire etc.)

·         Work should be undertaken using innovative and output focused solutions, assessing risk and benefits to establish solutions.   

·         Work in a range of properties throughout the borough, including occupied tenancies and void properties, completing specified works to a high standard of excellence in terms of completion of jobs and with customers/clients.

·         To deliver a consistent standard of excellence in terms of repair and maintenance work. The role holder will be a front-line representative of Enfield, working within the community in customer/client’s homes and other Council properties. 

·         This requires the role holder to possess a high degree of professionalism and integrity.

·         To operate all post and service-related IT hard and software. Including mobile technology to aid modern ways of working and gathering and recording data for information systems and inventories.

·         To comply with customer care guidelines and initiatives and carry out all duties in accordance with the council’s approach to public sector equality duties.

·         To be responsive to priorities based on resident need and vulnerability and corporate policy.

·         To promote and deliver a customer centred service that is responsive to internal and external customer needs, and places resident and key stakeholder’s involvement at the heart of the service.

·         To carry out work in accordance with Construction (Design and Management) Regulations 2015.

·         To participate in a CPD programme, including statutory training, to maintain and improve individual skills, expertise and knowledge.

Key Duties/Accountabilities:

·         Carry out a range of specified works both as an individual craft professional or as a member of a multi-skilled team, refurbishing properties.

·         Undertake inspection activities as directed by Supervisor/Management and when required by management to assist in emergency call outs (for example as a result of bad weather, vandalism, fire etc.)

·         Work should be undertaken using innovative and output focused solutions, assessing risk and benefits to establish solutions. 

·         Work in a range of properties throughout the borough, including occupied tenancies and offices and unoccupied buildings, completing specified works to a high standard of excellence in terms of completion of jobs and with customers/clients.

·         To deliver a consistent standard of excellence in terms of repair and maintenance work.

·         The role holder will be a front-line representative of Enfield, working within the community in customer/client’s homes and other Council properties.  This requires the role holder to possess a high degree of professionalism and integrity.

·          Communicate with a high degree of accuracy (both written and verbally) to Management/Officer and work colleagues.

·         Providing residents and client officers with technical advice and information relating to the safe operational of the installation, to enable implementation of good practice relating to efficiency and whole life costs.   

·          To be responsible for and drive an allocated vehicle fitted with a global positioning satellite (GPS) / fleet management system (Telematics) in line with agreed corporate policy. The role holder is required to ensure that the vehicle is safely and correctly driven and all plant and materials are safely stored.

·         The role holder is also responsible for the content of the vehicle at all times while in their possession and is required to ensure the security of all materials and tools and that no equipment is kept in vehicles overnight.

·         Willing to participate in the emergency service of the division involving standby attendance and working outside normal hours. 

Essential Experience Required:

·         Knowledge and skilled in delivering repairs and maintenance in main trade and skilled and proficient in associated trade skills to enable a high standard of resident satisfaction.

·         Experience of using handheld PDA devices for the recording of worklflows

·         Demonstrable experience of working in the building and trades industry delivering repairs and maintenance works in a multi skilled approach to social housing.

·         Experience of working within diverse communities of all abilities.

·         Experience of working independently making decisions required for the completion of jobs.

·         Demonstrable experience of customer service matters while working with customers in the community.

·         Understanding of the concept of Value for Money and right first time working.

·         Working knowledge of current building regulations, construction industry safety regulations, relevant British standards and codes of Practice.

·         Ability to diagnose and report larger repairs.

·          Good H&S knowledge and ability to report issues

Essential Qualifications Required:

·         Full driver’s license.

·         Qualified to HNC or completed a recognised craft apprenticeship NVQ/City and guilds or equivalent.

·         Ability to demonstrate a high level of literacy including excellent written English.

Additional information to note:

·         Participate in the emergency service of the division involving standby attendance and working outside normal hours. 

The closing date for this position is ASAP