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Finance Support Manager

4 months ago

London, United Kingdom Marriott International Full time
POSITION SUMMARY

The EMEA Finance SupportManager will report to the EMEA, Senior Credit Manager and is a key memberof the EMEA finance team and organization. Responsible for managing debt and collection efforts for a portfolio of 1,000+ managed and franchise hotels.

Highly organized, results orientated and focused, this role involvesbuilding effective and strong relationship with external and internal stakeholders to achieve critical goals and targets.

Responsibilities include

Effective collection calls and/or correspondence in a fast-paced goal-oriented organization Establishing and building relationships with current and prospective ownership groups and property Directors of Finance, through clear lines of communication and providing support for issue resolution Proactively monitoring and maintaining accounts,keeping clear chaserecords and reconciliations High level of responsiveness to stakeholder questionand queries Preparing and reporting on monthly performance to senior leadership, highlighting concerns and key actions required Preparing Write Offs to support our Area Directorsof Finance by correcting ManualOFB billing charges,split OFB invoices, discounts given as per side letter agreements or clearing Deflag properties balances. Proactively clearing OA-unallocated paymentson account and unidentified paymentson suspense on a weekly basis liaising with Accenture Hospitality Services -MIRSCA Team and hotels. Proactively send weekly reminders to collect OFB Invoicesover 60+ days, Non OFB Invoices, and specific services such as CTAC, DFM-Digital Field Marketing, Revenue Services, etc. Supporting our EMEA Compliance team and AssetManagement team by creating OFB invoices for Termination Fees/Conversion Fees on a timely manner for hotels that are exiting the system. Creating OFB invoices to charge intereston late paymentenforcing our Management/Franchise Agreement when applicable. Improving our PEP Compliance (Payment Entry Page- Wire Reference) scores to encouragethe activation of the auto match system payments by educating and assisting hotels. SCOPE

Location requirements: The position to be locatedat the London Office

Language Requirements: High proficiency (speaking, reading, and writing)in English is essential Proficiency in additional European & MiddleEast languages highlydesired Travel Requirements: There may be minimal businesstravel required CANDIDATE PROFILE

PREFERRED SKILLSAND KNOWLEDGE:

5+years of relevantoperating business experience in Finance and/orHotel operating management experience Strong verbal and written communication skills Highly efficient and organized individual, targets and resultsorientated. Self-motivated and driven individual, with strong attentionto detail Proactive nature and style to problem solving EDUCATION AND PROFESSIONAL CERTIFICATION: College degree in business administration or related field preferred KEY RESPONSIBILITIES

BUSINESS/FUNCTIONAL RESULTS

Support Marriott’s strategic priorityof “Owner Preference” by directly supporting the business objectives of the Continent Leadership and Finance Discipline. Ensure collection of receivables on a timelybasis. Proactively drive collection of outstanding amounts owed to MI. Provide training and support to ensure properties understand Marriott procedures Deliver exceptional ageingresults and positivecash flow, throughfocused effort to collect aged debt. Minimize bad debt througheffective collection effortsand issue resolution, working effectively with Asset management, Legal and Operations Finance. Speaks continuous improvement in processes and procedures to improve outcomes, partnering with key stakeholders MANAGING EXECUTION Directly support the relationship with key multi-unit owners. Resolve issues beforethey rise to the escalatedlevel and become aged debt Use “leading” performance indicators to proactively intervene before emergingissues become significant risks Ensure appropriate functional counterparts are engagedin issues. BUILDING RELATIONSHIPS Manage interactions with key stakeholder teams (Finance, Legal, Sales Brand, Development and above property leaders) to facilitate resolution to obstacles Help to reinforce MI and owner’sperspective by demonstrating strong business and financial acumen with general understanding of situational economics, legal, and franchise/managed agreements OTHER Perform other dutiesas needed. MANAGEMENT COMPETENCIES

LEADERSHIP

Communication  - Conveys information and ideas to others in a convincing and engaging mannerthrough a variety of methods. Leading Through Vision and Values - Keeps theorganization's vision and values at the forefront of decision making and action. Managing Change  - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as rolemodel for how to handlechange by

maintaining composure andperformance level underpressure or whenexperiencing challenges.

Problem Solving and Decision Making - Identifies and understands issues,problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates

alternatives and solutions, solves problems, and chooses a course of action.

Professional Demeanor  - Exhibits behavioral styles that conveyconfidence and command respect from others; makes a good first impression and represents the company in alignment with its values. Strategy Development  - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

MANAGING EXECUTION

Building a Successful Team  - Uses an effective interpersonal style to builda cohesive team;inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the

organization.

Strategy Execution  – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, andmarket share through effective planning, organizing, and on-going

evaluation processes.

Driving for Results  -Sets high standards of performance for self and/orothers; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

BUILDING RELATIONSHIPS

Customer Relationships  - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards. Global Mindset  - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhancebusiness results; and ensures employees are given the opportunity to contribute to their full potential. Strategic Partnerships  - Develops collaborative relationships with fellow employees and business partners by makingthem feel valued,appreciated, and included; explores partnership opportunities with other people in andoutside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.

GENERATING TALENTAND ORGANIZATIONAL CAPABILITY

Organizational Capability  - Evaluates and adaptsthe structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit. Talent Management  - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

LEARNING ANDAPPLYING PROFESSIONAL EXPERTISE

Business Acumen - Understands and utilizes business information to manageeveryday operations and generate innovative solutions to approach business and administrative challenges. Continuous Learning  - Actively identifies new areasfor learning; regularly creates and takesadvantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their

application.

Strategy Knowledge -  Understanding and utilizing professional skills and knowledge in a specific functional areato conduct andmanage business operations and generate innovative solutions to approach

function-specificstrategic work challenges.

Technical Acumen  - Understands and utilizes professional skills and knowledge in a specific functional area to conduct andmanage everyday business operations and generate innovative solutions to approach

function-specificwork challenges.

Basic Competencies  - Fundamental competencies required for accomplishing basic work activities. Basic Computer Skills - Uses basiccomputer hardware and software (.,personal computers, word processing software, Internet browsers, . Mathematical Reasoning  - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues. Oral Comprehension  - Listens to and understands information and ideaspresented through spoken words and sentences. Reading Comprehension  - Understands written sentences and paragraphs in work related documents. Writing  - Communicates effectively in writing as appropriate for the needsof the audience. POSITION SUMMARY

The EMEA Finance SupportManager will report to the EMEA, Senior Credit Manager and is a key memberof the EMEA finance team and organization. Responsible for managing debt and collection efforts for a portfolio of 1,000+ managed and franchise hotels.

Highly organized, results orientated and focused, this role involvesbuilding effective and strong relationship with external and internal stakeholders to achieve critical goals and targets.

Responsibilities include

Effective collection calls and/or correspondence in a fast-paced goal-oriented organization Establishing and building relationships with current and prospective ownership groups and property Directors of Finance, through clear lines of communication and providing support for issue resolution Proactively monitoring and maintaining accounts,keeping clear chaserecords and reconciliations High level of responsiveness to stakeholder questionand queries Preparing and reporting on monthly performance to senior leadership, highlighting concerns and key actions required Preparing Write Offs to support our Area Directorsof Finance by correcting ManualOFB billing charges,split OFB invoices, discounts given as per side letter agreements or clearing Deflag properties balances. Proactively clearing OA-unallocated paymentson account and unidentified paymentson suspense on a weekly basis liaising with Accenture Hospitality Services -MIRSCA Team and hotels. Proactively send weekly reminders to collect OFB Invoicesover 60+ days, Non OFB Invoices, and specific services such as CTAC, DFM-Digital Field Marketing, Revenue Services, etc. Supporting our EMEA Compliance team and AssetManagement team by creating OFB invoices for Termination Fees/Conversion Fees on a timely manner for hotels that are exiting the system. Creating OFB invoices to charge intereston late paymentenforcing our Management/Franchise Agreement when applicable. Improving our PEP Compliance (Payment Entry Page- Wire Reference) scores to encouragethe activation of the auto match system payments by educating and assisting hotels. SCOPE

Location requirements: The position to be locatedat the London Office

Language Requirements: High proficiency (speaking, reading, and writing)in English is essential Proficiency in additional European & MiddleEast languages highlydesired Travel Requirements: There may be minimal businesstravel required CANDIDATE PROFILE

PREFERRED SKILLSAND KNOWLEDGE:

5+years of relevantoperating business experience in Finance and/orHotel operating management experience Strong verbal and written communication skills Highly efficient and organized individual, targets and resultsorientated. Self-motivated and driven individual, with strong attentionto detail Proactive nature and style to problem solving EDUCATION AND PROFESSIONAL CERTIFICATION: College degree in business administration or related field preferred KEY RESPONSIBILITIES

BUSINESS/FUNCTIONAL RESULTS

Support Marriott’s strategic priorityof “Owner Preference” by directly supporting the business objectives of the Continent Leadership and Finance Discipline. Ensure collection of receivables on a timelybasis. Proactively drive collection of outstanding amounts owed to MI. Provide training and support to ensure properties understand Marriott procedures Deliver exceptional ageingresults and positivecash flow, throughfocused effort to collect aged debt. Minimize bad debt througheffective collection effortsand issue resolution, working effectively with Asset management, Legal and Operations Finance. Speaks continuous improvement in processes and procedures to improve outcomes, partnering with key stakeholders MANAGING EXECUTION Directly support the relationship with key multi-unit owners. Resolve issues beforethey rise to the escalatedlevel and become aged debt Use “leading” performance indicators to proactively intervene before emergingissues become significant risks Ensure appropriate functional counterparts are engagedin issues. BUILDING RELATIONSHIPS Manage interactions with key stakeholder teams (Finance, Legal, Sales Brand, Development and above property leaders) to facilitate resolution to obstacles Help to reinforce MI and owner’sperspective by demonstrating strong business and financial acumen with general understanding of situational economics, legal, and franchise/managed agreements OTHER Perform other dutiesas needed. MANAGEMENT COMPETENCIES

LEADERSHIP

Communication  - Conveys information and ideas to others in a convincing and engaging mannerthrough a variety of methods. Leading Through Vision and Values - Keeps theorganization's vision and values at the forefront of decision making and action. Managing Change  - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as rolemodel for how to handlechange by

maintaining composure andperformance level underpressure or whenexperiencing challenges.

Problem Solving and Decision Making - Identifies and understands issues,problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates

alternatives and solutions, solves problems, and chooses a course of action.

Professional Demeanor  - Exhibits behavioral styles that conveyconfidence and command respect from others; makes a good first impression and represents the company in alignment with its values. Strategy Development  - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

MANAGING EXECUTION

Building a Successful Team  - Uses an effective interpersonal style to builda cohesive team;inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the

organization.

Strategy Execution  – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, andmarket share through effective planning, organizing, and on-going

evaluation processes.

Driving for Results  -Sets high standards of performance for self and/orothers; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

BUILDING RELATIONSHIPS

Customer Relationships  - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards. Global Mindset  - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhancebusiness results; and ensures employees are given the opportunity to contribute to their full potential. Strategic Partnerships  - Develops collaborative relationships with fellow employees and business partners by makingthem feel valued,appreciated, and included; explores partnership opportunities with other people in andoutside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.

GENERATING TALENTAND ORGANIZATIONAL CAPABILITY

Organizational Capability  - Evaluates and adaptsthe structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit. Talent Management  - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

LEARNING ANDAPPLYING PROFESSIONAL EXPERTISE

Business Acumen - Understands and utilizes business information to manageeveryday operations and generate innovative solutions to approach business and administrative challenges. Continuous Learning  - Actively identifies new areasfor learning; regularly creates and takesadvantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their

application.

Strategy Knowledge -  Understanding and utilizing professional skills and knowledge in a specific functional areato conduct andmanage business operations and generate innovative solutions to approach

function-specificstrategic work challenges.

Technical Acumen  - Understands and utilizes professional skills and knowledge in a specific functional area to conduct andmanage everyday business operations and generate innovative solutions to approach

function-specificwork challenges.

Basic Competencies  - Fundamental competencies required for accomplishing basic work activities. Basic Computer Skills - Uses basiccomputer hardware and software (.,personal computers, word processing software, Internet browsers, . Mathematical Reasoning  - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues. Oral Comprehension  - Listens to and understands information and ideaspresented through spoken words and sentences. Reading Comprehension  - Understands written sentences and paragraphs in work related documents. Writing  - Communicates effectively in writing as appropriate for the needsof the audience.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.