Service Delivery Manager

4 weeks ago

Uxbridge, United Kingdom Parexel Full time

When our values align, there's no limit to what we can achieve.
 

This position will play a key role in maintaining and evolving a modern, mature & robust IT Service management function by working closely with the ITSM team as well as other IT groups & value stream owners to enforce & evolve processes. Providing a high level of quality support to the end user community by helping resolve end user/service escalations as well as assisting the business in meeting its objectives.

An initial responsibility of this role will be the handling of Change, Major Incident and Problem tickets, the goal is to streamline these processes to become more automated, allowing the SDM to then focus on continuous service improvement and contribute towards business/trend/department analysis and innovation.

Ability to develop & communicate strategic vision; can anticipate future trends accurately; has broad knowledge and perspective; can create & lead competitive and breakthrough strategies and plans.

Ability to demonstrate sound business judgment with a keen eye for continuous innovation and improvement.

Able to motivate and inspire a diverse group of employees and stakeholders by translating technical objectives into business benefits. Ability to attract superior talent and develop that talent for future growth.

Ability to thrive in a very high-growth, entrepreneurial atmosphere and achieve results by understanding and managing the key levers of the business.

Must communicate confidently with people at all levels of the organization. Excellent verbal and written communication skills, capturing and expressing reasoning behind recommendations and assumptions.

Ensure that the functions within IT Service Management are operating at the highest level and assist in resolving matters quickly, effectively and professionally with the ability to identify gaps in support/process and own the solution.

Comfortable working closely with technical resources & Team leaders to ensure / maintain globalisation strategies.

Identify opportunities for improving business operations through more effective use of IT resources.

Contribute to the definition and development of worldwide operating procedures and standards.

Prepare process proposals or recommendations especially related to improve efficiency and performance of the IT environment.

The ability to deliver an initiative through to its launch/implementation.

A high level of quality and attention to detail.

Experience in service management, process development, IT operations, compliance, and resource planning.

Excellent interpersonal and customer service skills.

In-depth knowledge of industry best practices and service delivery standards.

Strong leadership ability and team spirit.

Excellent written and verbal communication skills.

Excellent organizational skills.

Problem-solving skills.

Superior analytical, evaluative, and problem-solving abilities.

Ability to communicate complex business challenges in a non-technical and simplified manner to senior management and business stakeholders.

Creation and management of various monitoring dashboards/presentations.

Evaluated service performance and modified SLA patterns to resolve operational issues.

Able to work under pressure and meet deadlines.

Self-motivation and able to take responsibility.

ITIL V4 Certified.

Experience leading a multicultural, worldwide team.

Experience successfully evolving IT processes.

BS/BA or relevant work experience.

Strong English written and verbal skills required.

  • IT Service Delivery Manager GB&I

    4 weeks ago

    Uxbridge, United Kingdom Suntory Beverage & Food France Full time

    About you You are passionate about service delivery and end user experience. You understand the importance of sleek IT infrastructure and the impact on business efficiency. You have a good technical background and great communications skills. You are able to influence at all levels of organisation and articulate complex technical IT topics in a clear...

  • Contracts and Systems Manager

    2 weeks ago

    Uxbridge, United Kingdom Service Care Solutions Full time

    Social Care Contracts and Systems Manager Start date - ASAP Location - London Borough of Hillingdon Hourly rate - £26ltd per hour Job Description The London Borough of Hillingdon are seeking a highly motivated and experienced Social Care Contracts and Systems Manager to join their team. The successful candidate will provide leadership to a small...

  • Contracts and Systems Manager

    2 weeks ago

    Uxbridge, United Kingdom Service Care Solutions Full time

    Social Care Contracts and Systems ManagerStart date - ASAP Location - London Borough of Hillingdon Hourly rate - £26ltd per hour Job DescriptionThe London Borough of Hillingdon are seeking a highly motivated and experienced Social Care Contracts and Systems Manager to join their team. The successful candidate will provide leadership to a small team of...

  • Postal Delivery

    4 weeks ago

    Uxbridge, United Kingdom Xerox Full time

    General Information Press space or enter keys to toggle section visibility City Uxbridge State/Province Greater London, London Country United Kingdom Department Service Delivery Date Thursday, April 18, 2024 Working time Full-time Ref# 20032232 Job Level Individual Contributor Job Type Experienced Job Field Service Delivery Seniority Level Entry...

  • Building Services Manager

    3 weeks ago

    Uxbridge South, United Kingdom Fawkes & Reece London Full time

    Fawkes and Reece are currently working with one of the industry leading principal contractors to find a Building Services Manager to work within their Building Services London division. This role will be a site-based position, and will cover both elements of pre-construction, design and delivery of all MEP installation, on Commercial and Residential...

  • SAP Program Manager

    6 days ago

    Uxbridge, United Kingdom Response Informatics Full time

    Integration Programme ManagerThe following information aims to provide potential candidates with a better understanding of the requirements for this role.* Our client is looking for a Technical Director, Program Delivery, tooversee the successful delivery of technical products and services to one ofour core clients. The ideal candidate would have 16+ years...

  • SAP Program Manager

    7 days ago

    Uxbridge, United Kingdom Response Informatics Full time

    Integration Programme Manager* Our client is looking for a Technical Director, Program Delivery, tooversee the successful delivery of technical products and services to one ofour core clients. The ideal candidate would have 16+ years of experiencemanaging IT program delivery for large FMCG or Food & Beverages companies,with experience in large scale SAP...

  • SAP Program Manager

    7 days ago

    Uxbridge, United Kingdom Response Informatics Full time

    Integration Programme Manager * Our client is looking for a Technical Director, Program Delivery, to oversee the successful delivery of technical products and services to one of our core clients. The ideal candidate would have 16+ years of experience managing IT program delivery for large FMCG or Food & Beverages companies, with experience in large scale...

  • Operations Manager

    1 week ago

    Uxbridge, United Kingdom AKTON Resourcing Ltd Full time

    Operations Manager - Homeless Prevention Uxbridge Be responsible for proactively leading a service delivering advice on housing options advice, including low cost home ownership, preventing homelessness and undertaking statutory assessments. Job Role Be responsible for the effective management of the council's allocation and re-housing services,...

  • Operations Manager

    1 week ago

    Uxbridge, United Kingdom AKTON Resourcing Ltd Full time

    Operations Manager - Homeless PreventionUxbridgeBe responsible for proactively leading a service delivering advice on housing options advice, including low cost home ownership, preventing homelessness and undertaking statutory assessments.Job Role Be responsible for the effective management of the council's allocation and re-housing services, including...

  • Integration Program Manager

    1 week ago

    Uxbridge, United Kingdom Response Informatics Full time

    Quinnox is looking for a Technical Director, Program Delivery, tooversee the successful delivery of technical products and services to one ofour core clients. The ideal candidate would have 16+ years of experiencemanaging IT program delivery for large FMCG or Food & Beverages companies,with experience in large scale SAP transformations to S/4HANA. Experience...

  • Integration Program Manager

    1 week ago

    Uxbridge, United Kingdom Response Informatics Full time

    Quinnox is looking for a Technical Director, Program Delivery, tooversee the successful delivery of technical products and services to one ofour core clients. The ideal candidate would have 16+ years of experiencemanaging IT program delivery for large FMCG or Food & Beverages companies,with experience in large scale SAP transformations to S/4HANA. Experience...

  • Integration Program Manager

    6 days ago

    Uxbridge, United Kingdom Response Informatics Full time

    Quinnox is looking for a Technical Director, Program Delivery, toReady to apply Before you do, make sure to read all the details pertaining to this job in the description below.oversee the successful delivery of technical products and services to one ofour core clients. The ideal candidate would have 16+ years of experiencemanaging IT program delivery for...

  • Integration Program Manager

    5 days ago

    Uxbridge, United Kingdom Response Informatics Full time

    Quinnox is looking for a Technical Director, Program Delivery, tooversee the successful delivery of technical products and services to one ofour core clients. The ideal candidate would have 16+ years of experiencemanaging IT program delivery for large FMCG or Food & Beverages companies,with experience in large scale SAP transformations to S/4HANA. Experience...

  • Integration Program Manager

    1 week ago

    Uxbridge, United Kingdom Response Informatics Full time

    Quinnox is looking for a Technical Director, Program Delivery, tooversee the successful delivery of technical products and services to one ofour core clients. The ideal candidate would have 16+ years of experiencemanaging IT program delivery for large FMCG or Food & Beverages companies,with experience in large scale SAP transformations to S/4HANA. Experience...

  • Integration Program Manager

    7 days ago

    Uxbridge, United Kingdom Response Informatics Full time

    Quinnox is looking for a Technical Director, Program Delivery, to oversee the successful delivery of technical products and services to one of our core clients. The ideal candidate would have 16+ years of experience managing IT program delivery for large FMCG or Food & Beverages companies, with experience in large scale SAP transformations to S/4HANA....

  • Integration Program Manager

    7 days ago

    Uxbridge, United Kingdom Response Informatics Full time

    Job DescriptionQuinnox is looking for a Technical Director, Program Delivery, tooversee the successful delivery of technical products and services to one ofour core clients. The ideal candidate would have 16+ years of experiencemanaging IT program delivery for large FMCG or Food & Beverages companies,with experience in large scale SAP transformations to...

  • Customer Service Co-ordinator

    1 month ago

    Uxbridge, United Kingdom Burton Bolton & Rose Recruitment Services Limited Full time

    **Customer Service Co-ordinator** **Uxbridge, Middlesex** **£28,500 + Pension + Parking** A bright and enthusiastic Customer Service Co-ordinator is required by this progressive organisation, you will need to be able to work effectively and efficiently and be able to build good relationships with clients and colleagues. **Some of your duties will...

  • Project Manager Sap Integration

    1 week ago

    Uxbridge, United Kingdom Response Informatics Full time

    Integration Programme Manager* Our client is looking for a Technical Director, Program Delivery, tooversee the successful delivery of technical products and services to one ofour core clients. The ideal candidate would have 16+ years of experiencemanaging IT program delivery for large FMCG or Food & Beverages companies,with experience in large scale SAP...

  • Project Manager Sap Integration

    1 week ago

    Uxbridge, United Kingdom Response Informatics Full time

    Integration Programme Manager* Our client is looking for a Technical Director, Program Delivery, tooversee the successful delivery of technical products and services to one ofour core clients. The ideal candidate would have 16+ years of experiencemanaging IT program delivery for large FMCG or Food & Beverages companies,with experience in large scale SAP...