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Senior Healthcare Assistant

3 months ago

Preston, United Kingdom Lancashire Teaching Hospitals Full time

Job overview

An opportunity has arisen for Ward Clerk to be part of a supportive and forward-thinking team. We are looking for an enthusiastic, reliable, and flexible individual with excellent communication and administrative skills to work as part of the team.

You will be responsible for greeting our patients, families, and visitors. IT skills are necessary and knowledge of Quadramed system would be beneficial, but training will be given. The successful candidate will enhance our team to maintain the highest standards of record keeping in line with data protection have good verbal and written communication skills and be able to communicate effectively with people at all levels within the organisation.

We have a part-time position available. Flexibility is essential to cover weekly working patterns

For more information on the day to day work schedule of our Ward Clerk's please see the link below

Main duties of the job

To provide a professional and courteous “front of house” service for all staff and visitors utilising the facilities provided by the unit at Lancashire Teaching Hospital, always acting in a professional and courteous manner. Respond to requests for information promptly and efficiently using a variety of communication methods, ensuring that Trust Customer Service standards are adhered to. Ensure information is accurate and meets Trust Standards regarding delivering information.

The wide variety of activities undertaken by the Trust means that responsibilities must be shared with other staff members/immediate co-workers. Teamwork and collaboration are vital, as is a flexible approach to both working duties and hours worked

Working for our organisation

We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.

You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path. 

You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience, which means your role is pivotal and something really to be proud of

Detailed job description and main responsibilities

For more information about this role, please refer to our detailed job description attached to this vacancy 

Person specification

Qualifications & Education

Essential criteria

Administrative skills GCSE English & Maths equivalent

Desirable criteria

Typing Qualification to RSA level 3

Knowledge & Experience

Essential criteria

Current admin/clerical experience of working with the public in an NHS environment Efficient use of Microsoft Office and Outlook Aware of concept and application of confidentiality Understanding and awareness of Quadramed system