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Seasonal Customer Service Assistant

4 months ago

Edinburgh, United Kingdom World Duty Free - WDF Full time
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Seasonal Customer Assistant – Customer Service Advisor

Location  – Edinburgh Airport

Pay  – competitive hourly rate plus excellent benefits (4am-6am get an additional 20% premium for the unsociable hours)

Contract  – 18-35 hours per week, seasonal - April to October or May to October 2024

Working pattern  - 3 on 3 off (3 weekends off in a row) or 4 set days between the hours of 3:45am – 9pm, will be discussed at interview. Please note our roles are on a rolling rota, and days do change every week. You will be provided with your rota 4 weeks in advance. 

Customer Service advisors  have a very exciting role to play in our stores, building rapport with our customers, providing them with an enjoyable journey, sharing your knowledge, passion, and enthusiasm for our luxurious products.  Your responsibilities  will be to:

Deliver an individualised world class service experience for every customer Maximise sales opportunities using world class service skills and knowledge of products and promotions Demonstrate positive personal behaviours and a can-do attitude Work independently or as part of a team to achieve operational standards across the store

What do you need, to be a customer assistant at World Duty Free?

Passion about working in a team Flexibility to adapt to the fast-paced environment Good communication skills Self-motivation, enthusiasm, and professionalism

World Duty Free will provide a  full induction and comprehensive training , to ensure the best start for you and your new role. You will work alongside some fantastic, experienced colleagues who will support your  learning  and encourage your  growth  and career  development . In addition, as a customer service representative your  benefits  will include:

Company bonus scheme Employee Assistance programme – Confidential advice service to support our teams on a range of issues including, personal & financial – your wellbeing is important to us Discounts on products for our staff, family, and friends Travel discounts Free parking

We know, to be a great employer, we rely on thousands of colleagues being dedicated to coming to work every day with a smile and giving our customers exceptional service. For us to be a great employer, our aim is for you to be a part of our  people promise , to be treated with  respect , be  engaged  in your job, to  grow your skills and receive fair recognition and reward .