Housekeeper

Scope and General Purpose:

To undertake the cleaning of bedrooms, bathrooms, Coppa club, Events and public areas to a quality standard.

Guest:

• To clean hotel rooms quickly, neatly and efficiently and in line with the companies operating procedures
• To ensure that all bedrooms are cleaned on time
• To maintain a neat and clean carry box
• To ensure that you carry out your daily tasks in accordance with health and safety so that it does not impact the guest
• To maintain a friendly and approachable attitude towards guests
• To maintain a clean and professional appearance
• Report any maintenance issues that you find, or guests make you aware of to the supervisor on duty
• To clean Coppa club, events and to work to the set checklist
People:

• To work closely with your HOD and team as well as other departments
• To be polite at all times, reporting any complaints to your line manager
• To report any suspicious incidents, substances, objects or character immediately to the Duty Manager/Line manager

Business:

• To be polite at all times, reporting any complaints to the Housekeeping Manager
• To report any suspicious incidents, substances, objects or character immediately to the Duty Manager
• To act as a sales person, promoting the image of the hotel at all times

Corporate and Social Responsibilities:

• To be aware of and comply with the Hotel’s Policy on Health and Safety at work and fire policy.
• To carry out all duties in a safe manner, having regards to the health, safety and welfare of all persons on the hotel premises
• To be aware of and comply with the Hotel’s rules and regulations
• Personal hygiene to be of the highest standards
• To have a solid understanding of the fire panel/procedure and your duties in case of a fire

This document outlines the duties required for the post. It is not a comprehensive or exhaustive list and duties may be varied from time to time, which do not change the general character of the job or the level of responsibility. You are also required to undertake any reasonable task set by your manager.