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Quality Analyst

3 months ago

Southampton, United Kingdom Shared Services Connected Ltd Full time

Are you an experienced auditor who's comfortable with presenting to alllevels of an organisation?

Do you have a background in enhancing quality standards and providingsolutions for process improvement?

If this sounds like you, then we have a perfect opportunity to join theNHS SBS family as a Quality Analyst

The main purpose of the role will be to build a picture of whether ornot our clients are receiving the best possible service by interpreting thedata and reports from various sources and working with managers in all areasacross the business to implement positive changes to the service they provide.

We have identified several areas of service delivery that are thepillars of delivering a world class service. You will have the scope to growand add your own pillars to make this process your own.

We can offer great career progression opportunities, ability to be basedanywhere across the UK, benefits which you can flex to meet your needs andtraining and development opportunities.

This is hybrid role, predominantly based from home with travel to one of our offices in Southampton or London twice a month. The first three weeks of employment will be spent in an office full time for training purposes. 

What you'll be doing:

Using information and data from various platform to identify trends in service performance. Support the wider business by making recommendations to improving processes. Help move all business area towards ISO9001 certification. Review quality management strategy and make sure processes are kept up to date. Support with new business initiatives and projects.

What you’ll bring:

Effective report writing skills. The ability to analyse and interpret data. Experience of presenting to senior managers or SLT. Basic understanding ISO standards. Evidence of implement process improvements.

It would be great if you had:

Completed ISO related courses Experience as a qualified auditor Data analysis qualifications

If you are interested in this role but not sure if your skills andexperience are exactly what we’re looking for, please do apply, we’d love tohear from you

Employment Type:  Full-time, Permanent

Location:  Southampton/ Bristol/ London

Security Clearance Level:  DBS

Internal Recruiter:  Kayleigh

Salary:  Up to £30,000 per annum

Benefits:  25 days annual leave with the choice to buy additionaldays, health cash plan, life assurance, pension, and generous flexible benefitsfund

Although this role is advertised as full-time, we believe thatflexibility at work can promote work/life balance, increase your motivation,reduce stress and improves performance and productivity. We support differentways of working and can offer a range of flexible working arrangements. So, ifyou’re interested and need to work flexibly, we encourage you to apply and talkto us about what might be possible.