Technical Client Advisor

2 weeks ago

Farnborough, United Kingdom Lenovo Full time

Description and Requirements

The primary duties of the TCA are 1) Evangelising Lenovo products, services, and tools to customers 2) Managing customer technical escalations and working with our internal Level-2 support and development teams to resolve 3) building original content (presentations, videos, whitepapers etc) around Lenovo solutions. The TCA must be able to confidently communicate with customers, both technical and commercial. It is expected that the TCA will build a deep knowledge of the Lenovo client device product range and will be the ‘go-to’ person for many pre/post sales technical requests. The TCA is not expected to handle any break/fix ‘warranty’ or product QA issues.

Product Scope

Primary: Lenovo Commercial Client solutions (Tablet, Laptops, PCs, Workstations, smart office, deployment and management tools, Lenovo services, cyber security).

Secondary: Servers / Infrastructure. Areas of responsibility:

Work alongside Lenovo commercial sales teams in a technical presales capacity Present Lenovo roadmaps and solutions to customers Support Sales by completing the technical sections of customer tenders / RFPs Act as focal point to the customer for complex technical escalations Manage communication with all other internal Lenovo support teams Continuously maintain/enhance technical skills on relevant products / services Build Lenovo solution content such as training presentations, videos, articles etc Provide in-depth solution knowledge & product expertise of Lenovo Client device product range to sales teams Provide ‘support’ for low level technical questions from Sales

Key Interactions

Sales organisation across all BMs EMEA & WW product business units T2 support and technical teams Product Development teams globally

Qualities/Skills

Excellent product knowledge across Notebooks, Desktops and general problem solving & analysis skills, commitment & action oriented Knowledge and experience with core Microsoft Modern IT tools (MDT/SCCM/Intune) Strong verbal and written communication skills Good customer facing skills Results driven, team player able to effectively manage teams both virtual & remote

Work location

A mobile contract based from home with time spent at home, in the Lenovo UK office, or at customer sites. Travel to various customer locations across UK&I.

  • Parts Advisor

    2 weeks ago

    Farnborough, United Kingdom Octane Recruitment Full time

    Parts Advisor Vacancy - FarnboroughSalary: £29,000 + BonusHours: Monday - Friday, 8am - 6pm, Saturday Mornings on a rota 1 in 4Ref: OC17609We have a new vacancy for a Parts Advisor for my client's main dealership in the Farnborough area. Excellent opportunity for a Parts Advisor to join a high performing team. This role suits a Parts Advisor looking for a...

  • Parts Advisor

    2 weeks ago

    Farnborough, United Kingdom Octane Recruitment Full time

    Parts Advisor Vacancy - Farnborough Salary: £29,000 + Bonus Hours: Monday - Friday, 8am - 6pm, Saturday Mornings on a rota 1 in 4 Ref: OC17609 We have a new vacancy for a Parts Advisor for my client's main dealership in the Farnborough area. Excellent opportunity for a Parts Advisor to join a high performing team. This role suits a Parts Advisor...

  • Parts Advisor

    2 weeks ago

    Farnborough, United Kingdom Octane Recruitment Full time

    Parts Advisor Vacancy - FarnboroughSalary: £29,000 + BonusHours: Monday - Friday, 8am - 6pm, Saturday Mornings on a rota 1 in 4Ref: OC17609We have a new vacancy for a Parts Advisor for my client's main dealership in the Farnborough area. Excellent opportunity for a Parts Advisor to join a high performing team. This role suits a Parts Advisor looking for a...

  • Service Advisor

    2 weeks ago

    Farnborough, United Kingdom Auto Skills UK Full time

    SERVICE ADVISOR Basic Salary - £28,000 OTE - £35,000 Location - Farnborough Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service. Responsibilities of a Service Advisor - Take Service Department bookings. - Ensure efficient workshop loading, whilst attending...

  • Service Advisor

    4 weeks ago

    Farnborough, United Kingdom Group 1 Automotive UK Full time

    **Group 1**_ _**Automotive** Service Advisor Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world class customer service? If the answer is yes to the above then we want to hear from you! Our Ford Dealership in Farnborough is looking to recruit a new Service Advisor. About the...

  • Parts Advisor

    2 weeks ago

    Farnborough, Hampshire, United Kingdom Octane Recruitment Full time

    Parts Advisor Vacancy - Farnborough Salary: £29,000 + Bonus Hours: Monday - Friday, 8am - 6pm, Saturday Mornings on a rota 1 in 4 Ref: OC17609 We have a new vacancy for a Parts Advisor for my client's main dealership in the Farnborough area. Excellent opportunity for a Parts Advisor to join a high performing team. This role suits a Parts Advisor...

  • Senior Service Advisor

    2 weeks ago

    Farnborough, United Kingdom Auto Skills UK Full time

    SENIOR SERVICE ADVISOR Basic Salary - £28,000 - £30,000 OTE - £42,000 Location - Farnborough Our client is looking for a customer service professional within the motor industry to join their successful team as Senior Service Advisor. The Senior Service Advisor will have a major part to play in achieving success by providing a professional service toall...

  • Furniture Sales Advisor

    3 weeks ago

    Farnborough, United Kingdom 360 Resourcing Solutions Full time

    **Furniture Sales Advisor, Farnborough** **Basic Salary £18,000 with a realistic OTE of £35,000 + for a national furniture retailer.** **+ Commission Guarantee** **Immediate Start.** With showrooms across the UK, my client has become a leading destination in home retail. They put their customers at the heart of everything they do and enjoy creating a...

  • Parts Advisor

    7 days ago

    Farnborough, United Kingdom CareerStone Full time

    A major truck and van manufacturer is looking for a Parts Advisor to order parts for customers and clients and also for the workshop as well. Any automotive sector parts experience is required for this role, ideally commercial or light commercial vehicles,but cars, vans etc is fine. ROLE: Parts Advisor LOCATION: Farnborough BASIC SALARY: £26k to £28k...

  • Parts Advisor

    4 weeks ago

    Farnborough, United Kingdom Octane Recruitment Full time

    **Parts Advisor Vacancy -**Farnborough **Salary**: Basic £26,000 OTE £29,000 **Working hours**: Monday - Friday, Flexible & Negotiable working patterns My client is looking for an experienced motor trade Parts Advisor to join their Main Dealer in the Farnborough area. Fantastic benefits package that includes: - Competitive starting salary - Company...

  • Bmw Senior Service Advisor

    1 week ago

    Farnborough, United Kingdom Group 1 Automotive UK Full time

    **Group**_1 _**Automotive** **BMW Senior Service Advisor** **Salary**: Market Leading + Bonus Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world class customer service? If the answer is yes to the above then we want to hear from you! Our hugely succcesful BMW Service Centre in Ash...

  • Senior Payroll Advisor

    3 weeks ago

    Farnborough, United Kingdom Moorepay Full time

    About the roleAs a Payroll Advisor for Moorepay, you'll be a highly driven and motivated individual who's looking for an opportunity to join a supportive, exciting and growing business, providing payroll support to the team and our clients.Working within a multi-skilled team environment, you'll play a critical role in communicating with clients, delivering a...

  • Senior Payroll Advisor

    4 weeks ago

    Farnborough, United Kingdom Moorepay Full time

    About the roleAs a Payroll Advisor for Moorepay, you'll be a highly driven and motivated individual who's looking for an opportunity to join a supportive, exciting and growing business, providing payroll support to the team and our clients.Working within a multi-skilled team environment, you'll play a critical role in communicating with clients, delivering a...

  • Senior Payroll Advisor

    3 weeks ago

    Farnborough, United Kingdom CareerBliss Full time

    About the roleAs a Payroll Advisor for Moorepay, you'll be a highly driven and motivated individual who's looking for an opportunity to join a supportive, exciting and growing business, providing payroll support to the team and our clients.Working within a multi-skilled team environment, you'll play a critical role in communicating with clients, delivering a...

  • Senior Payroll Advisor

    4 weeks ago

    Farnborough, United Kingdom moorepay Full time

    About the roleAs a Payroll Advisor for Moorepay, you'll be a highly driven and motivated individual who's looking for an opportunity to join a supportive, exciting and growing business, providing payroll support to the team and our clients.If your skills, experience, and qualifications match those in this job overview, do not delay your application.Working...

  • Senior Payroll Advisor

    3 weeks ago

    Farnborough, United Kingdom moorepay Full time

    About the roleAs a Payroll Advisor for Moorepay, you'll be a highly driven and motivated individual who's looking for an opportunity to join a supportive, exciting and growing business, providing payroll support to the team and our clients.Working within a multi-skilled team environment, you'll play a critical role in communicating with clients, delivering a...

  • Product Advisor

    3 weeks ago

    Farnborough, United Kingdom Universal Business Team Full time

    We are currently working with an innovative, family-run SME that are actively seeking a Product Advisor to join their existing team selling care equipment into care homes, hospitals and councils. As a Product Advisor you will provide an on-site service to clients whilst developing and growing sales opportunities in the Surrey/Sussex/Hants/Oxfordshire...

  • Sales/Customer Service Advisor

    3 weeks ago

    Farnborough, United Kingdom Vibe Recruit Full time

    Sales/Customer Services Advisor Seeking contracting work in the Automotive Manufacturing Industry? Looking to be a part of a well-established company and brand? We are looking for a Sales/Customer Services Advisor to join our prestigious client on a long-term basis.Working within the Sales Team, you will be communicating with a portfolio of existing & new...

  • Recruitment Director

    3 weeks ago

    Farnborough, United Kingdom XQ Technical Full time

    Director - Engineering XQ Technical XQ are expanding operations in the Engineering, Technical and Manufacturing space with the continued development of XQ Technical. This expansion presents a unique opportunity to diversify the group's services, capturing new markets and influencing growth across different business functions. As a Director of XQ Technical,...

  • Recruitment Director

    1 week ago

    Farnborough, United Kingdom XQ Technical Full time

    Director - Engineering Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below.XQ Technical XQ are expanding operations in the Engineering, Technical and Manufacturing space with the continued development of XQ Technical. This expansion presents a unique opportunity to diversify the group's...