Senior Lead D365 CRM Manager/Consultant

1 month ago

Birmingham, United Kingdom TEKsystems Full time

Our global market leading client is looking for a D365 CRM Manager- 4 months contract- outside IR35, remote in the Midlands.

Description:

The Dynamics 365 (CRM) Delivery Manager will be responsible for the management, design, and customisation of a cloud-based enterprise Microsoft Dynamics business application solutions. This role will involve developing, deploying, testing, and integrating D365 and Power Apps for internal users. The business systems and processes are all being linked to a client facing portal that will enable new insights, value, and services to be delivered.

If you want to help build industry leading client facing services within the cyber security sector that go beyond what is being done today, and address directly the needs of our clients, then we have an opportunity for you.

This is an exciting opportunity working with the latest technologies, including the in-demand Microsoft Power Apps and Power Automate, as well as other solutions and bespoke developed application’s, all of which will further develop your professional skill set.

Role Responsibilities:

As the Dynamics 365 (CRM) Delivery Manager, you will be the main point of contact for Customer Engagement (CE) and Unified Operations (UO) within the organisation for our global userbase. You will take an active role in the day-to-day management of the function, while, strategizing for longer-term direction and designs needed for continued global growth.

You will work closely with the Global Head of Client Success and liaise with internal stakeholders to scope, design and build new features in Dynamics to meet user and business requirements and will be part of a team responsible for troubleshooting technical issues with the platform by providing support on Dynamics issues.

The following list is indicative of the overall expectations of the role (not exhaustive):

•Act as lead system owner and administrator for Microsoft Dynamics 365 CRM services utilised by the Global business. Assist with planning, designing, building, testing, and implementing changes to Microsoft Dynamics 365 CRM in line with business requirements.

•Manage, lead, grow, and evolve the business systems support team in line with business requirements by driving innovative ideas and solutions in response to changing market conditions.

•Own the customisation and configuration of Customer Service Enterprise, Universal Resource Scheduler, Sales Enterprise & Professional and Finance (UO).

•Demonstrate a strong understanding of technology and subject matter with the ability to learn quickly, apply new technologies, and drive innovation and change.

Skills Required:

The following are strong recommendations and in most cases prerequisites of the role.

•Proven and demonstrable in administrating Microsoft Dynamics 365 and developing applications

•MS Dynamics 365 certification, or the ability to demonstrate a wide programming skill set skillset in the configuration and deployment of D365 cloud services

•Confident in creating and managing environments using Dataverse

•Proven history in Power Platform apps

•Demonstrable history working on dynamic, agile teams with the ability to deliver on multiple workstreams

•Demonstrable history integrating third-party applications with Dynamics 365 apps

•A good understanding of the Microsoft 365 roadmap, and the ability to evaluate the applicability for business productivity solutions

•Ability to work both autonomously and as a team player

Job Title: Senior Lead D365 CRM Manager/Consultant

Location: Birmingham, UK

Job Type: Contract

Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands.

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