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Team Member

1 month ago

Norwich, United Kingdom Ben & Jerry's Full time

Ben & Jerry’s



Ben &
Jerry's Homemade Inc., started in 1978 in a renovated gas station in
Burlington, Vermont, USA, founded by childhood friends and dedicated activists
Ben Cohen and Jerry Greenfield. In 2000 Ben & Jerry’s became a wholly-owned
subsidiary of Unilever while maintaining an independent Board of Directors to
provide leadership focused on preserving and expanding Ben & Jerry's social
mission, brand integrity, and product quality. Nowadays our products are
distributed in 35 countries in supermarkets, grocery stores, convenience
stores, franchise Ben & Jerry’s Scoop Shops and other venues.

At Ben &
Jerry’s we have an inspiring ambition. We aim to pioneer our ‘linked prosperity
business model’ to advance the global movement for social and economic justice
while growing our sales to one billion € by 2020. This translates into a
high-paced growth environment where we bring our grassroots and activist spirit
every day. That is how we remain a true values-led organization with a
connected 3-part mission, which you will find reflected in your goals and
aspirations:

1)    
Social mission: to initiate
innovative ways to improve the quality of life locally, nationally and
internationally

2)    
Product mission: to make and distribute the
finest quality all natural and super premium ice-cream and euphoric concoctions



3)    
Economic mission: to operate the Company on a
sustainable financial basis of profitable growth

Role & Responsibilities

SUMMARY:  



Drive consumer loyalty by providing a fun, clean and high energy
environment to all of our guests. 
Provide world class customer service in all aspects of this job while showcasing and living our 3 part mission
on a daily basis.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

·       
Welcome
all customers in a fun & warmly manner and ensure that all guests have an
experience of creating their very own ice cream euphoric experience in B&J
style.

·       
Accomplish
the on-line duties of the scoop shop operations.

·       
Accomplish
the work activities needed to maintain and service the facility.

·       
Participate
in the orientation and training of newer scoop shop staff and in general store
operations.

·       
Maintain
the daily operations of store & staff appearance, proper cash handling
procedures, customer service, cleanliness, compliance with all safety and
operating standards, merchandising and production of waffle cones, novelties,
and baked goods.



·       
Ensure
that all opening and closing procedures are followed and executed in a timely
manner.

·       
Participate
in the daily tracking of the store scooping performance and ensure that the
scooping percentage is within the stores posted target. 

·       
Ensure
the accuracy of daily cash transactions with customers, understand store cash
policies and procedures.

·       
Assist
as requested by the management team in the implementation of the store
-marketing plan with an emphasis on marketing the store in the local community
through innovative donations, catering, off premise opportunities, and special
event programs.

·       
Actively
support company safety goals by displaying consistent safe work behaviors.

·       
Assist
the Store Manager as assigned with the ordering, receiving, storage, and
logging of all inventory items. Ensure all invoices as assigned are checked and
discrepancies brought to the Retail Store Manager’s attention.

·       
Assist
in the coordination and staffing of off-premise special events.  This will require flexibility in terms of transport
and timings, but additional travel expenses will be covered by the business



·       
Participate
in frequent store planning meetings with the team to be informed about the
objectives of the Brand. 

Additional Information:

·       
Physical aspects of
the job include: oversize merchandise handling, bulk containers of ice cream,
supply orders, general cleaning and maintenance and standing for long periods
of time



·       
Flexible work hours

Our people profile:

To support out
3-part mission, Ben & Jerry’s also has an outspoken people-mission. We look
for people with these characteristics to strengthen our team:

-       
Purpose-driven: passion and drive to make a real impact with through our
Social Mission

-       
Empathy: curious to collaborate with a
variety of personalities and styles and to build excellent relationships with
internal & external stakeholders – this includes cross-functional
relationships and striving for collaborative success

-       
Mastery: continuously learn and develop to remain an expert in your
functional area

-       
Autonomy: dare to make choices and take ownership



-       
Activism: interested in bringing about political or social connectivity


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