Ward Clerk

Job overview

The role of the clerical worker is to provide a comprehensive and effective administrative service to support the smooth and efficient running of the critical care unit department. The post holder will be expected to work as part of a team and independently whilst maintaining a courteous and professional manner to patients, relatives, and staff. The post holder will be expected to work on reception but also undertake other general clerical duties, filing, retrieving notes, as well as become familiar with the ACU base computer systems This will include contacting patients who require an update, record activity on the patient’s system and deal with telephone and face to face queries in a professional and courteous manner.

Apprenticeships are designed to give talented people an opportunity to gain a nationally recognized qualification while completing on the job training. You will be supported to learn and develop the knowledge, skills and behaviours you need to perform in the job role. You will also have study time allocated within your working hours to gain your qualification.

We are seeking to appoint a friendly person with excellent communication and keyboard skills to join the Critical Care Team. For this role you will undertake a 19 month Customer Service development programme within the department through work-based learning and by attending regular training sessions. Successfully completing the training programme will lead to an Intermediate Apprenticeship at Level 2

Main duties of the job

This position is offered as a fixed term contract with the opportunity to become permanent once the qualification is successfully completed and achieved. Please be advised if you already hold a relevant qualification in this subject area ( so Customer Service ) at Level 2 or higher you are not eligible to apply for this apprenticeship role.

Communicating and supporting patients and staff as required, receiving patients and visitors to the unit in a professional and friendly manner.

Responding to all queries as required.

Undertake all clerical duties as required e.g. filing, photocopying, typing and retrieval of documents in line with Trust and departmental procedures.

Provide reception cover, updating information on hospital IT systems.

Working for our organisation

North Mid is part of North Central London integrated care system – consisting of the NHS and Local authority organisations in Camden, Islington, Barnet, Enfield and Haringey. As with other ICS’s, we are working increasingly closely with partners and indeed many of our financial and performance objectives are measured at this system level. Whilst all organisations remain as standalone, statutory bodies we have an ICS infrastructure for making shared decisions and agreeing shared approaches.

We are proud of our staff and want to ensure their training allows them to provide excellent clinical care. We are also a training unit for medical students from UCL and St George’s University Grenada, and for nursing and midwifery students from Middlesex and City Universities.

Take a tour of our hospital

Detailed job description and main responsibilities

To work as part of a team alongside other clerical staff within the department and to be part of a wider multidisciplinary team delivering a high-quality service to other staff and patients. Retrieve and process mail, incoming and outgoing telephone calls in accordance with Trust Policies. Provide professional reception cover, updating and correcting current patient details as necessary. Receive patients and visitors to the unit in a professional and friendly manner. Accurately input, retrieve and collate information using departmental and Trust computer systems in a timely way being mindful of data protection at all times. This includes using the system care flow live. To act on care flow live messages and emails which may include requests for reports and or notifications of unexpected findings. Respond promptly and efficiently to routine queries referring queries on to other personnel as appropriate To undertake clerical support e.g. filing, photocopying, typing and retrieval of documentation in line with Trust and departmental procedures.

Person specification

essential and desirable

Essential criteria

GCSE or equivalent level 2 literacy and level 2 numeracy IT competent, experience in Microsoft packages, outlook, word, excel good communication skills, both verbal and non verbal

Desirable criteria

flexible approach to work, willing to adapt to change able to demonstrate trust values

We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.

You will only be contacted by the Recruitment Team via email if you are shortlisted for this post. Please ensure therefore that you check your e-mail account regularly.

Please note in order to progress your application, your data will be processed by our 3rd party recruitment providers – North London Partners Shared Service, (NLPSS) who conduct recruitment activities on behalf of NMUH.

If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your  identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a “selfie” using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit

NMUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of NMUH will have their original documents verified using this technology.

By applying for this post you are agreeing to NMUH transferring the information contained in this application to its preferred applicant management system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Record (ESR) system and other secure, internal NHS workforce systems.

By applying for this role, you accept in the event you are successful that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which is aimed at saving you time and improving efficiencies within the NHS when your employment transfers. Therefore we want you to complete your e-learning modules prior to joining our organisation.

If you are an  EU/EEA citizen who does not have EU Settlement or Pre-Settled status, you will require a visa to work in the UK.

If you require sponsorship  for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the 

---