Care Coordinator

Job summary

The successful candidate will play a keyrole in proactively identifying and working with people, who engage with thepractice irregularly and those who fail to engage with smear programmes, childvaccinations etc.

The post holder will developrelationships with the hard- to- reach groups and understand how the practicecan adapt to better understand and meet their needs.

They will work closely with GPs andpractice teams, making sure that appropriate support is made available topeople.

TheCare Coordinator would also signpost patients to the most suitable externalorganisations who could support with issues that were less directly health-related, such as citizens advice, wellbeing for life, exercise referral,community groups etc.

They will work alongside socialprescribing link workers and health and Wellbeing for Life to provide anall-encompassing approach to personalised care and enable people navigatethrough the health and care system.

The post holder will work with a diverserange of people from different cultural and social backgrounds. The ability towork confidently and effectively in a varied and sometimes challengingenvironment is essential.

The successful candidate will haveexcellent interpersonal and communication skills, and be organised, patient andempathetic. They will have experience of working in health, social care orother support roles including direct contact with people, families, or carers.

Main duties of the job

Proactively identify and work with people, who engage with the practiceirregularly and those who fail to engage with smear programmes, childvaccinations etc.

Work people, including the frail/elderly and those with long-termconditions, who regularly do not attend appointments.

Develop relationships with the hard- to- reach groups and understand howthe practice can adapt to better understand and meet their needs.

Help people to manage their needs through answering queries, making, andmanaging appointments, and ensuring that people have good quality written orverbal information to help them make choices about their care.

Work closely with GPs and practice teams, making sure that appropriateclinical support is made available to people.

Provide coordination and navigation for people and their carers acrosshealth and care services, working closely with social prescribing link workers,health and wellbeing coaches, and other primary care professionals; helping toensure patients receive a joined-up service and the most appropriate support.

Signpost patients to the most suitable external organisations who couldsupport with the issues that were less directly health- related, such ascitizens advice, wellbeing for life, exercise referral, community groups etc.

Attend multidisciplinary team meetings within the practice to ensureappropriate follow up for patients occur

Identifyunpaid carers and help them access services to support them.

About us

IntraHealthis one of the UKs leading provider of NHS Primary and Community Care services.We serve a range of patients across our three divisions of Primary Care (generalpractice), Pharmacy and Clinical Services which includes anticoagulationmonitoring, patient medication reviews and childhood immunisation programmes.

We alsoprovide management and clinical support to other GP practices and NHS bodies. We are awell-established organisation having provided NHS services since the companywas founded in 1999. Our team is made up of GPs, Advanced NursePractitioners (ANPs), Nurses, Pharmacists, Pharmacy Technicians, Health CareAssistants (HCAs) and local administration teams supported by a centralisedback office function; providing finance, HR, administration and data analysissupport.

We operateNHS services across the North East, North West and Yorkshire.

Job description

Job responsibilities

We are looking to recruit to the post of Care Coordinator, to work at our Wingate Practice

The successful candidate will play a key role in proactively identifying and working with people, who engage with the practice irregularly and those who fail to engage with smear programmes, child vaccinations etc.

The post holder will develop relationships with the hard- to- reach groups and understand how the practice can adapt to better understand and meet their needs.

They will work closely with GPs and practice teams, making sure that appropriate support is made available to people.

The Care Coordinator would also signpost patients to the most suitable external organisations who could support with issues that were less directly health- related, such as citizens advice, wellbeing for life, exercise referral, community groups etc.

They will work alongside social prescribing link workers and health and Wellbeing for Life to provide an all-encompassing approach to personalised care and enable people navigate through the health and care system.

The post holder will work with a diverse range of people from different cultural and social backgrounds. The ability to work confidently and effectively in a varied and sometimes challenging environment is essential.

The successful candidate will have excellent interpersonal and communication skills, and be organised, patient and empathetic. They will have experience of working in health, social care or other support roles including direct contact with people, families, or carers.

Care coordinators play an important role within a practice to proactively identify and work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across health and care services.

Care coordinators will attend multidisciplinary team meetings within the practice to ensure appropriate follow up for patients occur.

They will be caring, dedicated, reliable and person-focussed and enjoy working with a wide range of people. They will have good written and verbal communication skills and strong organisational and time management skills. They will be highly motivated and proactive with a flexible attitude, keen to work and learn as part of a team and committed to providing people, their families, and carers with high quality support.

Please note that the role of a care coordinator is not a clinical role.

Person Specification

Qualifications

Essential

Demonstrable commitment to professional and personal development Ability to use Microsoft Office applications Word, Excel, PowerPoint, Outlook

Desirable

NVQ Level 3 in adult care - advanced level or equivalent qualifications or working towards

Experience

Essential

Experience of working in health, social care and other support roles in direct contact with people, families or carers (in a paid or voluntary capacity) Experience of working within multi- professional team environments Experience of supporting people, their families and carers in a related role

Desirable

Experience of working directly in a care coordinator role, adult health and social care, learning support or public health /health improvement Experience of working in General Practice or in primary care. Experience of using General Practice IT systems in particular System 1. Experience of working with elderly or vulnerable people, complying with best practice and relevant legislation

Knowledge and skills

Essential

Professional approach to work Responsive and positive role model. Can recognise personal limitations and refer to more appropriate colleagues when necessary. Commitment to continued Professional Development through further study. Ability to actively listen, empathise with people and provide personalised support in a non-judgemental way Ability to provide a culturally sensitive service supporting people from all backgrounds and communities, respecting lifestyles and diversity Commitment to reducing health inequalities and proactively working to reach people from diverse communities

Desirable

Demonstrate an understanding of the data protection act and patient confidentiality, clinical and information governance and Caldicott requirements Knowledge of Safeguarding Children and Vulnerable Adults policies and processes Demonstrate an understanding of the data protection act and patient confidentiality, clinical and information governance and Caldicott requirements.

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