Operations Officer LHR

1 month ago


Longford, United Kingdom Signature Aviation Full time
Operations Officer - London Heathrow

Part-time, Fixed term contract - Maternity Cover


Are you looking for a opportunity that's a bit special and different? Have you got the experience, expertise and aptitude to provide a 5 star experience to VIP Customers?


Role Info:

Operations Officer - Customer Service / Flight Support - VIP Aviation

Key Skills: Exceptional Customer experience. Aviation / Airport knowledge. Full Driving Licence


Who we are:

We are Signature Aviation, a global provider of VIP services to business and private aircraft customers with a heritage dating back to 1879.

Business and private aircraft customers land their aircraft with us and we do everything we can to deliver a truly exceptional service, we don't just aim to please, we aim to exceed all expectations and offer a truly 5-star experience. Our businesses provide specialist on-airport support services, including refueling and ground handling, to the owners and operators of private, business, military, and commercial aircraft.

We operate from more than 400 individual locations across North America, UK, Mainland Europe, and Asia.

We have a diverse customer base and see the utmost benefits of a diverse workforce; therefore, we are committed to continuing to be an equal opportunities employer.


What you'll be doing:

As Operations Officer you will help coordinate the smooth running of our Airport base which includes liaising with aircraft operators, travel organizers, the airport authority, third-party suppliers, air crew, passengers and relevant authorities to co-ordinate the arrival and departure of our clients' aircraft at the airport.

You will be the face of the business providing world class service to our customers, ensuring a smooth transition whilst safely delivering ground services to our customers' aircraft. Duties will include ensuring that all customer bookings, queries, departures and arrivals are handled in a professional and timely manner.

  • Assist the day to day operations of the base.
  • Provide exceptional customer service to all passengers, visitors and crew visiting the location.
  • Liaise with customers and provide information relevant to flight requirements.
  • Assist customers and suppliers with their invoicing queries and pro-actively look to cross check invoices to ensure accurate billing.
  • Assist the security team in preparing the screening of passengers and luggage


About You:

+ Previous experience with aviation, travel, luxury retail or hospitality would be advantageous (preferred but not essential)

+ Ability to work efficiently under pressure

+ Excellent customer service skills

+ Understanding of VIP customer expectations and proven anticipation of needs

+ Willingness to learn new skills, with full training provided both in the office and outdoors on the ‘ramp' with aircraft

+ Excellent interpersonal skills

+ Basic IT skills (word, excel and outlook/email)

+ Qualifies to hold a full airport ID

+ Have a full UK driving licence

+ Additional languages would be an advantage


What We Offer:

Our people are extremely important to us, so we offer a benefits package designed to motive and reward you, whilst considering your overall wellbeing and all-important work/life integration.

  • Enhanced holiday entitlement
  • Defined Contribution Company Pension Scheme, with matched contribution up to 7.5%
  • Employee Assistance Program – 24/7 help, guidance and support including access to free face-to-face counselling
  • Healthcare Cash Plan (Medicash)
  • Access to an Employee Perks platform (shopping discounts)
  • Free on-site parking (no bus)
  • Full uniform provided
  • Full access to LinkedIn Learning and ongoing Training & Development Opportunities
  • Global Development Scheme Opportunities
  • Mentorship schemes
  • Recognition programme - performance, going above and beyond, service
  • Employee of the Month, Quarter & Year awards
  • Volunteering / Charity Days
  • Regular social events
  • Enhanced Family Friendly Leave Policies


  • Longford, United Kingdom Signature Aviation Full time

    Operations Officer - London Heathrow Zero Hours Contract Are you looking for a opportunity that's a bit special and different? Have you got the experience, expertise and aptitude to provide a 5 star experience to VIP Customers? Role Info: Operations Officer - Customer Service / Flight Support - VIP...


  • Longford, Telford and Wrekin, United Kingdom Goldstar Heathrow Full time

    At Goldstar Heathrow, we are committed to providing a safe and secure working environment for our drivers. We operate a comprehensive fleet of modern Mercedes vehicles, equipped with state-of-the-art telematics to ensure efficient job execution.We are looking for individuals with a positive attitude, flexibility, and excellent communication skills to join...


  • Longford, Telford and Wrekin, United Kingdom British Airways Full time

    Company OverviewBritish Airways is a flag carrier airline with a rich history of connecting Britain with the world and the world with Britain.A Role that Takes FlightWe're looking for an experienced Fleet Manager to join our team. As a key member of our Flight Operations department, you'll be responsible for ensuring a safe and efficient flying operation...


  • Longford, Telford and Wrekin, United Kingdom British Airways Full time

    A career without limits at British AirwaysAs the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain.Our Flight Operations Fleet Managers play a crucial role in achieving a safe and efficient flying operation through effective and dynamic people policy management and support.This key role combines...

  • Van Drivers

    6 months ago


    Longford, United Kingdom Goldstar Heathrow Full time

    Various Positions in Goldstar Heathrow - LHR Area Goldstar is one of the leading Road Transport Companies. We operate to the highest accredited professional standards and are anything but the stereotypical transport company. We have a comprehensive fleet of modern Mercedes vehicles, and guarantee to our customers a personal and professional service....

  • Fleet Manager

    3 months ago


    Longford, United Kingdom British Airways Full time

    A career without limits As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris. This originality has been in our blood since day one....


  • Longford, United Kingdom Travelex Full time

    Job Title: HR Business Partner- Airports Job Type: Full Time, Permanent Working Location: Heathrow Airpor t (LHR), Hybrid Job Summary   The HR Business Partner (HRBP) is responsible for fostering strong relationships with senior leaders and other stakeholders to align business strategies with organizational goals across all our airport...


  • Longford, United Kingdom Travelex Full time

    Job Title: HR Business Partner- Airports Job Type: Full Time, Permanent Working Location: Heathrow Airpor t (LHR), Hybrid Job Summary   The HR Business Partner (HRBP) is responsible for fostering strong relationships with senior leaders and other stakeholders to align business strategies with organizational goals across all our airport...

  • HR Business Partner

    1 month ago


    Longford, Telford and Wrekin, United Kingdom Travelex Full time

    Job Title: HR Business Partner - Airports StrategistJob Type: Full Time, PermanentWorking Location: Heathrow Airport (LHR), HybridJob SummaryThe HR Business Partner (HRBP) is responsible for fostering strong relationships with senior leaders and other stakeholders to align business strategies with organizational goals across all airport locations. The HRBP...


  • Longford, United Kingdom Headford UK Full time

    Location:  Heathrow, UK Salary Range:  Up to £41,000 plus shift allowance Work Schedule:  4on4off Shift Pattern We are currently seeking a detail-oriented and process-driven Operations Coordinator to manage our Air Export Operations from start to finish in a 4on4off shift pattern. This role is perfect for someone who thrives in a fast-paced...


  • Longford, Telford and Wrekin, United Kingdom UK Power Networks Full time

    Job OverviewWe are seeking a highly skilled Electrical Operations Specialist - Distribution Systems to join our team at UK Power Networks. This role will be based in our Heathrow office and will involve working on the delivery of construction works, managing budgets, and ensuring the safe and efficient operation of our distribution systems.


  • Longford, Telford and Wrekin, United Kingdom TCR group Full time

    Safety Compliance Officer Job DescriptionTCR Group is seeking a highly motivated and detail-oriented Safety Compliance Officer to join our team. This role is essential in ensuring that health and safety regulations, relevant company policies, and best practices are adhered to within our organization and with our clients.Key Responsibilities:• Utilize...

  • Plant Operative

    6 months ago


    Longford, United Kingdom Andrews Recruitment Group Full time

    Join Our Team as an Asphalt Plant Operator!Are you ready to be part of an exciting and dynamic team? We're on the lookout for a talented individual to join us at our Asphalt Plant, where you'll play a key role in driving progress and innovation in the construction industry.The Opportunity:As an Asphalt Plant Operator, you will be at the forefront of our...

  • Safety Compliance

    4 months ago


    Longford, United Kingdom TCR group Full time

    Safety Compliance & Training Officer UK & Ireland > London Heathrow The Opportunity We are seeking a highly motivated and detail-oriented Safety, Compliance, and Training Officer to join our team at TCR. This role is essential in ensuring that health and safety regulations, relevant company policies, and best practices are adhered to within our...


  • Longford, Telford and Wrekin, United Kingdom Headford UK Full time

    Job Summary:We are seeking a detail-oriented and process-driven Operations Coordinator to manage our Air Export Operations from start to finish in a 4on4off shift pattern.Key Responsibilities:Coordinate all aspects of air export shipments, ensuring timely and accurate movement of freight and information.Liaise with clients, carriers, and third-party agents...

  • Operational Engineer

    5 months ago


    Longford, United Kingdom UK Power Networks Full time

    78571- Operational Engineer - SAPThis Operational Engineer - SAP will report to the Lead Operational Engineer and will work within UKPN Services based in our Heathrow office. You will be a Permanent employee. You will attract a salary of £76,229 plus outer London allowance, car and a bonus of 3%. If you are successful, you will need to undertake a medical...


  • Longford, Telford and Wrekin, United Kingdom Headford UK Full time

    Job Summary:We are seeking a detail-oriented and process-driven Operations Coordinator to manage our Air Export Operations from start to finish. This role is perfect for someone who thrives in a fast-paced environment and is familiar with the intricacies of air freight logistics, including customs procedures.Key Responsibilities:Coordinate all aspects of air...

  • Operational Engineer

    4 weeks ago


    Longford, Telford and Wrekin, United Kingdom UK Power Networks Full time

    Job Title: Operational Engineer - SAP SpecialistJob Summary:We are seeking an experienced Operational Engineer - SAP Specialist to join our team at UK Power Networks. As a key member of our operations team, you will be responsible for delivering engineering activities within the Project team, including New Build construction, Asset Replacement (NAMP), and...


  • Longford, Telford and Wrekin, United Kingdom Headford UK Full time

    **Headford UK Seeks Experienced Air Export Operations Manager**We are seeking a highly skilled and organized Air Export Operations Manager to join our team at Headford UK. This is a fantastic opportunity for someone who thrives in a fast-paced environment and has extensive experience in air freight logistics, including customs procedures.About the RoleThis...

  • Airfreight Operator

    6 months ago


    Longford, United Kingdom DP World Australia Full time

    DP World in the UK is at the heart of Britain’s trading future, providing the right trading infrastructure, smart logistical solutions, and the benefits of freeport status to our customers. We are the leading provider of data-driven logistics, deploying industry-leading technology to further broaden our digital vision to disrupt world trade, while...