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Fixed Term Receptionist

4 months ago

Wakefield, United Kingdom Ossett Surgery Full time

Job summary

We consistentlyreview our teams needs and are aware future planning is key. Due to this, wenow require a full time receptionist. The roleis to be part of a fast paced, friendly team, and requires the candidates towork under pressure and have the ability to absorb regular changes. However, itis rewarding, varied and well supported by fellow colleagues and managementteam.

The role will beprimarily front facing covering the reception desks, answering inboundtelephone calls and a variety of administrative duties.

Main duties of the job

The role varies on a rota pattern to support inbound calls to the Practice, greeting patients on reception and answering queries, and administrative duties which include arranging appointments, contacting patients by phone and email, and basic paperwork.

You will need to have sound administrative and communication skills, together with a caring and solution focused approach to patient related problems.

You will have the ability to remain calm in difficult situations as well as having the initiative to identify outstanding workload and support the team in completing this. Flexibility to cover colleagues annual leave and sickness is desirable.

About us

Weare a large, friendly practice with onsite parking in the centre of Ossett,caring for over 22,000 patients. We strive to deliver a high level of patientcare through innovative ways, working closely alongside other practices andexternal services.

Weencourage communication and social mixing and training is a key focus in ourteams. Although we are looking for an experienced receptionist, any successfulcandidate would be provided with a 12 week induction to gain a fullunderstanding of our procedures. Training includes a weekly review and allemployees are part of a 'house' team with a dedicated Partner to support with issuesand be a point of contact outside the management team.

Weappreciate delivering high quality care in a fast-paced environment also needsto include some fun We hold regular social events such as team nights out andevening meals, we regularly take part in Race for Life, charity cake sales aswell as dedicating time in our in-house training to team building with egghunts and sports days.

Job description

Job responsibilities

KeyResponsibilities:

Tobe responsible for opening up the reception area at depending on shiftpatterns

Providinga reception service to patients to the Practice, dealing with enquiries andsupporting sometimes difficult and distressed patients.

Ensuringmessages are communicated to relevant personnel in a timely, accurate andefficient way.

Takingrepeat prescription requests and other documentation over the counter, usingthe correct forms, and following procedures

Providingan effective and efficient reception service using the practices clinicalcomputer system, making appointments, marking patients arrivals etc.

Undertakingwide ranging administrative duties including registering patients, data entry,producing prescriptions, sorting post, tag and marrying, filing, processingtemporary residents, managing reminders and recalls, etc

Dealsensitively with complaints from service users in accordance with the Practicespolicies and procedures.

Tobe responsible for incoming mail from patients and hospital providers receivedover the counter.

Tobe responsible for ordering patient transport when required and maintaining aclear record in line with Practice policy.

Undertakingwide ranging administrative duties including registering patients,photocopying, scanning, producing prescriptions, sorting post, tag andmarrying, filing, processing temporary residents, managing reminders andrecalls, etc.

Maintaining absoluteconfidentiality at all times and being aware of all Information Governance andData Protection regulations

Person Specification

Qualifications

Essential

GCSE grade A to C in English and Maths

Desirable

Qualified in Phlebotomy ECDL Qualification or System One experience

Experience

Essential

Experience of working in a busy front facing role dealing with the general public and managing busy phone lines.

Desirable

Experience of working in General Practice

Knowledge and skills

Essential

Good interpersonal and communication skills Basic IT skills Ability to work as part of a team Flexibility to work extra hours/change shifts as required

Desirable

Knowledge of system One Awareness of CQC