Valet - Portrush

Dunluce Lodge, the newest 5-star luxury resort in Portrush, is looking for a Valet to join our front office team. This role offers the unique opportunity to shape the guest experience at one of Northern Ireland's most anticipated openings.

First impressions are everything and you will set the tone for every guest's stay. With a genuinely warm welcome, you'll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special.

You will already have experience of working within a hotel environment (ideally 4 or 5 star) and be comfortable working in a fast paced role dealing with people on a daily basis.

Your role will involve welcoming guests, assisting with luggage, parking cars, and helping guests settle in, all with a warm, professional approach. You'll have a keen eye for detail, a friendly demeanor, and a commitment to making each guest's stay truly special.

• Guest Welcome: Provide a warm, friendly greeting to all arriving guests, creating a welcoming first impression.
• Assistance with Luggage: Help guests with their luggage, ensuring it is safely and efficiently transported to their rooms.
• Valet Parking: Safely and carefully park guest vehicles, ensuring they are secure and easily accessible when needed.
• Guest Service: Anticipate guest needs and be ready to assist with directions, recommendations, or any other requests.
• Maintain Standards: Ensure the valet area is kept clean, organized, and well-presented at all times.
• Team Coordination: Work closely with the front desk and concierge team to ensure seamless service and communication for all guest arrivals and departures.

• Service-Oriented: A friendly, approachable demeanor with a genuine passion for delivering outstanding guest service.
• Attention to Detail: A meticulous eye for detail to ensure high standards are maintained.
• Professional Appearance: Maintain a neat and professional appearance to reflect the Dunluce Lodge brand.
• Full Clean Driving License: Ability to drive guest vehicles safely and responsibly.
• Communication Skills: Strong interpersonal and communication skills for engaging with guests and colleagues.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.

If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training - you can view the most popular courses on our careers pages.

In addition to competitive rates of pay, we also offer:

Exclusive discounts for you, your friends and family

• Valor team member rates at our UK hotels, with rooms from just 30 B&B.
• Discounted stays for friends and family.
• 50% discount when dining in our restaurants and bars.
• Free meals while on duty, keeping you well-fuelled.
• Access to high-street discounts on a range of shops, experiences and more.
• Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
• Generous refer-a-friend bonuses, starting at 250.

Caring for your health and wellbeing, both in and outside of work

• A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
• Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
• Healthcare Cash Plan options, from just 5 per month.

Supporting your hospitality career growth

• Fully funded apprenticeship programmes.
• Internal development programmes, designed to support you as you grow within your role.
• Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.

Fancy joining our team?

Valor Hospitality is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Across the UK, we currently operate 34 hotels across leading brands such as Crowne Plaza, Holiday Inn, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans too, with three new luxury 5-star hotels planned to open in 2024.