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Customer Service Advisor

4 months ago

Bootle, United Kingdom Ideal Recruit Ltd Full time

Customer Service Advisor

Bootle, Liverpool

Monday, Tuesday, Thursday 9am-5pm (office based)

Friday 9am-5pm, Saturday 9am-3pm (remote)

£24k-£25k

Ideal Recruit are looking for an experienced Customer Service Advisor for our thriving e-commerce client within the beauty sector based in Bootle, Liverpool. You will work in a fully supported environment where you can demonstrate your commitment to providing outstanding customer support through your skills and personality.

Key Responsibilities:

  • Providing first class customer service emails and calls.
  • Ensuring all communication via email and social channels are handled professionally

and promptly.

  • Recording details of customer comments on the database provided, leaving clear notes.
  • Demonstrating strong product knowledge to ensure all customer queries are answered.
  • Building rapport with customers and providing exceptional service.
  • Achieving the key targets set.
  • Adhering to quality standards and ensure consistency in all interactions.
  • Weekly Reporting.

Requirements:

  • Objection handling skills.
  • Excellent communication and interpersonal skills.
  • Great rapport building.
  • Computer literate (Word, Excel).
  • At least 2 years’ experience in customer service - Preferably on digital platforms.

For a confidential discussion contact Ella Taylor-Dale Ideal Recruit Warrington or apply online

Unfortunately, due to a high number of applicants only those who are shortlisted for this position will be contacted, please take a look at our website for other positions available.

Ideal Recruit acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at Ideal-recruit.