Night Care Assistant

1 month ago

Leeds, United Kingdom Westward Care Full time
Job Description

Hours - Full time (36 hours per week - 8pm - 8am)

OVERALL OBJECTIVES:

To ensure that all customers consistently receive care that is person-focused and promotes health and well being.

To lead by example in the delivery of support and care that promotes quality, respect, dignity, independence and choice for every customer.

ADDITIONAL INFORMATION:

The post holder will be expected to work when required to cover for sickness and holidays.

You will be required to work unsocial hours, including nights, weekends and Bank Holidays as necessary to meet the needs of the service.

The service operates 24 hours per day, seven day per week and flexibility is essential to meet the needs of the service.

Level of DBS disclosure required: Enhanced

About The Role

MAIN DUTIES:

Delivering the Vision

To lead by example to ensure that all customers and employees are treated with equality, dignity and respect and every individual feels they can challenge discrimination and harassment in employment practice and service provision.

Quality Management

To demonstrate a sense of pride for the job and the organisation.

To maintain a professional appearance in accordance with uniform standards.

To deliver care in accordance to the care plans for each individual and in line with the Quality Management System, training and verbal instructions from the Care Manager.

To assist in the cleanliness and general appearance of Headingley Hall while going about own tasks.

To ensure health and safety of self and customers through best practice in all aspects of work and in line with Westward Care Health and Safety guidelines.

To ensure all paperwork is completed accurately and to the required standard within agreed timeframes.

Being part of the Team

To work effectively with other team members to deliver care to the customers and ensure the smooth operation of Headingley Hall.

To contribute to the development of others through the sharing of knowledge, skills and information to enhance the experience of the customer.

To participate in training and development to meet mandatory requirements and identified needs.

Communication

To provide relevant and timely information and feedback on activities to the Care Manager at agreed intervals and in an agreed format.

To adopt various methods of communication to meet customer needs and build positive relationships.

To maintain confidentiality as appropriate.

To participate in team meetings and individual meetings with Line Manager as required.

Customer Service

To deliver care in a way that encourages independence and enables customers to retain independence, dignity, respect and choice in the way their support and care is delivered.

To maximise customer fulfilment by encouraging and supporting customers to identify and participate in social and leisure activities that interest them.

To lead by example in all aspects of care and to be proactive in addressing issues identified by customers, employees and visitors to a satisfactory conclusion.

To be proactive in identifying opportunities for continuous improvement to customer service and new services that could be offered and to communicate these ideas to the Care Manager.

To create an outstanding first impression for customers.

To contribute to an ethos that anticipates customer needs and puts the customer first.

To demonstrate an understanding that internal customers are to be treated with the same respect and understanding as external customers.

To ensure that customers and visitors feel welcome at all times and deal with face to face or telephone enquiries professionally and courteously.

Skills Needed

About The Company

Passionate about making a difference

Here at Westward Care, we all share the same ambition – to deliver the very best care and support. It’s our aim to make a real difference, always prioritising health and happiness in everything we do. And with our on-going training and development, we’re always learning new ways of meeting the changing needs of older people.

Company Culture

Quality. We aim high when it comes to our care and our facilities. We settle for nothing short of excellence. 

Respect. We give all our residents the freedom to live a full and active life, respecting their privacy and dignity, giving them the support they need to control their own lives. 

Integrity. We take pride in our openness and honesty, keeping the promises we make to our residents and to each other – building confidence and trust.

Service. Customer Service defines everything about our approach to care and support. We always go the extra mile for our residents and their families. 

Desired Criteria

Required Criteria

Closing DateWednesday 23rd October, 2024

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