Senior Specialist
4 weeks ago
Job summary
The Client Services Operations Team are responsible for providing high quality operational support and maintenance to DHCW and supported Clients throughout NHS are looking for a highly motivated individual who has demonstrable experience of leading an IT Support Team providing desktop support in a Windows OS environment who will be responsible for maintaining and managing complex solutions. Awareness of the NHS environment would be advantageous, whilst further benefit could be gained through excellent communication and problem-solving skills.
Main duties of the job
We are looking for a motivated individual who is able to work, learn and actively contribute within a team environment.
The ideal candidate must have a good approach to dealing with enquiries and resolving problems, strong experience of providing technical support and a sound understanding of ITIL processes.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
Digital Health and Care Wales (DHCW) is part of the NHS Wales family and has an important role in changing the way health and care services are delivered through technology and data. The organisation supports frontline staff with modern systems and access to important information about their patients, while empowering the people of Wales to manage their own health through digital NHS Wales services.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Join our game changing, life-saving team and start making a real difference to health and care services in Wales.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications and/or Knowledge
Essential
Achieved (or working towards) degree level or equivalent qualification in IT or able to demonstrate equivalent experience in this area Commitment to continuing professional development ISEB Foundation Certificate in IT Service Management (ITIL) or demonstrable equivalent experience Understanding of inter-relationships between aspects of IT infrastructure and service Good general knowledge of common hardware and software applications
Experience
Essential
Experience of working in a technical support role and proven experience in the development and support of IT systems Experience of taking a lead role in developing and implementing IT systems and services
Skills and Attributes
Essential
Good communication and problem solving skills Ability to learn new technologies with minimum supervision Ability to analyse and resolve complex IT issues Able to communicate complex ideas to non-technical staff Ability to lead a team Ability to establish good working relationships of people at all level Ability to work on own initiative whilst being an effective member of a multi disciplinary team Proactive & flexible approach to working
Desirable
Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh.-
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