Support Assistant

4 weeks ago

Leven, United Kingdom Fife Council Full time

Job Details

We are currently looking for a Support Assistant who will provide a professional customer focused Business Support Service. Business Support provides a wide variety of administrative support - you will work alongside Managers and colleagues supporting the following areas of the Council:

Education & Children’s Services. Health & Social Care. Mail/accounts.

You will be responsible for updating computer systems and processes to support service delivery, minute taking for meetings held by the social work service, preparing, and distributing documentation, mail handling, cash/invoice/payment processing, scheduling meetings and appointments, handling customer enquiries via phone, e-mail, reception and face to face contact; filing, and e-filing.

What we offer:

A blend of working from home and working in a Council building, where typically, you would work 1 or 2 days in the office depending on the needs of the service, where post allows.

We provide a range of employee benefits including:

Local and national discounts - supermarkets, restaurants and retail Local Government pension scheme. Generous holiday entitlement of 24 days + 8 public holidays, rising to 29 days + 8 public holidays after 5 years’ service pro-rata. Access to and support with a range of training opportunities – including individual training plans and access to funding for formal qualifications that you will need for the job. A great opportunity to learn something new.

Business Support offers an individual plan for all employees which will enable opportunities for further development and training as needed.

A link to the role profile is included at the bottom of the advert.

The Person

Educated to National 4 with core skills modules, SVQ1, 3 Standard or “O” Grades or equivalent.

You should ideally have experience of minute taking for meetings, using current Microsoft computer-based applications to carry out a range of duties. Good communication skills are necessary including an awareness of customer care with telephone, e-mail, and face to face enquiries.

An awareness of confidentiality is essential, along with how you might handle this type of information in a secure and safe manner.

Key skills required include accuracy, attention to detail, time management, customer service, interpersonal and organisational skills.

You are required to have good levels of interpersonal skills to enable you to work as part of a team or on your own as required.

You will be required to attend an interview of around 30 minutes followed by short skills tests.

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