First Contact Practitioner

2 months ago

High Wycombe, United Kingdom Buckinghamshire Mind Full time
DescriptionFirst Contact Practitioner (Mental Health)   Salary: £24,334 per annumHours: 37 hours pw (full-time)Contract: Fixed Term Contract – 12 monthsLocation: Hybrid with travel between GP Surgeries in Great Missenden, Prestwood, Hughenden and Amersham Buckinghamshire Mind is seeking a First Contact Practitioner to work within a Primary Care Network (PCN) to support patients seeking an appointment with their GP, where Mental Health support is needed. The First Contact Practitioner will achieve this by offering an enhanced triage assessment to determine the next steps for the patient and provide facilitated access to the relevant services.  Who we areBuckinghamshire Mind works to support and represent people with mental health illnesses living across the county. We tackle stigma and discrimination head-on. We support our service-users to live safe, purposeful and fulfilled lives in our communities. We believe in their recovery and are hopeful about their future. Working together with National Mind we will not give up until everyone in our community gets the respect and help that they need. 

Do you have the following key skills for this role?
  • empathic and active listening skills
  • experience in supporting people with their mental health and wellbeing
  • knowledge of relevant local community services
  • good networking and organisational skills, and a positive approach towards finding solutions
  • good understanding of Equality and Diversity principles
Why work with us

This role provides a real opportunity to develop your skills in working in the mental health charity sector and NHS Adult Mental Health Teams. You’ll be part of a supportive and dedicated multi-partnership team and have the opportunity to see your work bring about positive change. 

You’ll receive monthly supervision and support with your personal and career development.

As this role is based in the community with travel between several locations, you’ll need access to a vehicle for use during work hours. Alternative transport arrangements will be considered. Please see job description for full details and a description of all the Bucks Mind benefits.

How to apply

Please send your CV and application form (application form is attached to the advert)

Closing date for applications – 30th August 2024     Interview dates – to be confirmed.     Buckinghamshire Mind is an Equal Opportunities and inclusive employer. We welcome applications from all sections of the community. If you meet all or most of the essential criteria we welcome your application as training and development can be provided to give you further skills. Any offer made relating to this post will be subject to satisfactory references and a satisfactory enhanced DBS check. 
Key ResponsibilitiesResponsibilities  Working with patients
  • Support people in primary care settings, working in a collaborative way to meet the needs of people with a range of mental health needs.
  • Offer mental health care for people presenting to their GP surgery with a range of mental health needs.
  • Work as an autonomous practitioner within a team of GPs, Advanced Nurse Practitioners, Practice Nurses, Reception staff and Pharmacists.
  • To act as a First Contact Mental Health Worker, undertaking 20-minute triage assessments, and then either referring the patient to the most appropriate service, or arranging access to our guided self-help service. 
  • Be responsible for a caseload of patients, assisting them to use the guided self-help model. 
  • To offer networking expertise and navigation to a range of specialist mental health support across the community system to ensure that, once assessed, each person receives the best possible care.
  • Liaise with, develop and maintain good relations with GPs, practice managers and other health practitioners across mental health pathways and wider support networks. 
Administration and projects 
  • Accurately record patient information and update notes using the EMIS database.
  • Deliver an effective service in line with our contractual KPI’s. 
  • Liaise with other parties over email and letter. 
  • Complete mandatory training via e-learning. 
  • To promote/publicise the service and establish positive customer engagement, as well as being involved in promoting general aspects of well-being.
  • To promote the concepts of social inclusion, early intervention and recovery. 
  • Report patient feedback to the Prevention Services Manager.
Other 
  • Work within Buckinghamshire Mind’s and Berkshire Mind’s policies and procedures including Performance Management, Confidentiality, Safeguarding, Equal Opportunities, Service User Involvement, Health and Safety and the Professional Boundaries policy. 
  • Keep informed about other projects, events and related issues regarding Buckinghamshire and Berkshire Mind. 
  • Keep line manager up to date and informed. 
  • Work in a flexible way to take on other responsibilities as appropriate. 

Skills, Knowledge and ExpertiseEssential
  • Experience of working in VCS or relevant Adult Health and Social Care roles.
  • Ability to listen and empathise with people and provide person-centred support in a non-judgmental way. 
  • Ability to assess clients and make appropriate referrals where necessary.
  • Experience of supporting people with their mental health (in a paid or unpaid capacity.
  • Demonstrate personal accountability and emotional resilience. 
  • Knowledge of and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, GDPR and Health and Safety. 
  • Ability to work without direct supervision and to organise own workload.
  • Understanding of Equality and Diversity principles. 
Desirable    
  • Additional coaching or therapeutic qualification. For example: Integrative, Systemic, Person Centred, Psychodynamic, Cognitive Behavioural and/or Coaching qualifications.
  • Training in motivational interviewing.
  • Relevant qualification for the role equivalent to (but not specifically) QCF Level 3 in Health & Social Care.  
  • Knowledge of local services.
IT, Communication and Interpersonal skills  Essential
  • Good level of IT skills including Microsoft Office and Outlook. 
  • Experience of using a CRM/database. 
  • Excellent communication and interpersonal skills especially with people who experience/have experienced mental health issues.
  • Able to network and build sustainable working partnerships with volunteers, staff and other agencies.
Desirable
  • Able to network and build sustainable working partnerships with volunteers, staff and other agencies.
OtherEssential
  • To always represent the organisation in a professional and appropriate manner.
  • Supports the aims and work of Buckinghamshire Mind.
  • Committed to working for equal opportunities for all people. 
  • To recognise, challenge and be responsive to stigma and discrimination of all kinds. 
  • Maintain confidentiality in line with Buckinghamshire Mind policy. 
  • Has access to a vehicle and appropriate insurance (work related mileage will be paid). Alternative travel arrangements will be considered.

BenefitsSee job description for a full list of our benefits.
Buckinghamshire Mind is an independent charity providing high quality services to support and represent people with mental health needs in the local community. We work to provide a voice for people with mental health needs, to fight stigma and campaign to influence policy and decision making locally. We are committed to making sure our services are inclusive and meet the diverse needs of people in Buckinghamshire and East Berkshire.

Buckinghamshire Mind is run by local people for local people and is responsible for its own funding and the services it provides. 

We are an independent charity that is proud to be affiliated with national Mind and to adhere to its quality standards of governance and service delivery. Buckinghamshire Mind is part of a network of over 100 Local Minds, which provide trusted mental health services to our communities.  

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