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Inside Sales Specialist

4 months ago

Dartford, United Kingdom ConvaTec Full time
About Us:
Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Group revenues in 2022 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit

We are guided by our five core values, that shape the way we work, every day: Improve Care, Deliver Results, Grow Together, Own It and Do What’s Right.

At Convatec, we’re transforming our business for the better. Better products. Better ways of working. And better ways of delivering for our customers and each other. We’re aiming for nothing short of excellence. Join us on our journey to #ForeverCaring as a Inside Sales Specialist and you’ll do the same.

The Amcare™ Group, a subsidiary of ConvaTec, is a dedicated provider of patient support services to the stoma and continence community and who have built a 30-year reputation based on the delivery of the highest quality homecare services. We’re transforming our business for the better. Better products. Better ways of working. And better ways of delivering for our customers and each other.
Amcare Group care centres are located in Cheltenham, Basingstoke, Dartford, Lincoln, Nottingham, Runcorn, South Shields and Stirling. Our distribution centre is in Sunderland. These form the Amcare™ Group making us one of the largest dispensing appliance contractors in the UK.

Job Summary

You will be speaking to end users, HCPs and health care practices to establish relationships and promote ConvaTec Products and Amcare Solutions. An excellent communicator with a can-do attitude working to enhance our reputation and market share by providing ethical solutions to customer needs. 

Duties and Responsibilities

To achieve agreed KPI targets  Develop new sales opportunities using outbound calls, E mails, SMS and live chatIs a team player who understands the teams needs and shares ideas/suggestionsMakes follow-up calls to end users regarding products and services and using solution based selling skills, facilitate conversions to ConvaTec products and Amcare services  To keep updated with all new products and services available to our customers  Communicates effectively – both verbally and in writing with end users of our products, healthcare professionals and internal customers Has an excellent understanding of all stoma types and can suggest appropriate products for each condition  Has an excellent understanding of the Amcare service offering and is able to position key benefits providing solutions and advocating customer choice Drives performance through self-motivation and thrives under pressure. Prioritises workload to ensure that the service offered meets the expectation of the customer Demonstrates proficiency in the use of databases and focuses on gathering essential information as quickly as possible bearing in mind the needs of our customers. Displays sensitivity to the customer’s needs including the need for confidentiality and discretion in written and spoken communication  Follows and understands the need for established procedures within the department but also questions, and continuously looks for ways they can be improved  Uses open questions and good questioning technique to identify an opportunity to upgrade a competitor user onto a ConvaTec Solution and Amcare service Develops relationships with customers through empathy and diplomacy 

Competences Required:

Behaviours and Attitudes:

Demonstrates all ConvaTec Company Values – Improve Care, Deliver Results, Grow Together, own It and Do What’s Right High personal accountability High degree of integrity Results oriented Demonstrates a collaborative approach to build alignment across all stakeholder groups Passion to “make a difference” to the lives of the people we touch Excellent customer focus (both internal and external) Data-driven mindset Courage to drive through change in a professional manner Hands on approach

Skills and Knowledge:

Ability to work collaboratively with external and internal stakeholders Creates strong relationships with Customer Service, Sales, Clinical and Marketing teams Problem solver High Level of organisational skills and an ability to prioritise workload Commercial acumen High level of organisation skills Excellent communication skills, verbal, written and face to face with a wide customer group ranging from end user to healthcare professional.  Excellent interpersonal and networking skills. Able to negotiate with internal and external stakeholders Demonstrates good listening skills Strong Keyboard skills, including advanced knowledge of Word, Excel and report writing Ability to work independently and as a team  Proven track record of working towards KPI’s and targets  Be able to deal effectively and professionally with all Customer Complaints Has a good understanding of the Ostomy market, including all stoma types and can suggest appropriate products for each condition Has thorough understanding of Convatec Products and services Able to translate complex technical regulatory issues into plain language to nontechnical audiences Articulate with advanced interpersonal skills and the ability to deal effectively with a variety of personnel including medical, scientific, manufacturing and commercial Attention to detail with a high level of accuracy

Travel Requirements

Occasional travel required to Patient Open days at various venues. At least monthly requirement to travel to any Amcare, ConvaTec or other UK site as required.

Language Skills

Good verbal and written English Excellent communication skills are essential

Education and Experience

A-Levels Degree preferred Proven track record in Sales Role Experience of recognizing sales opportunities 

Working Conditions

Office working

Special Factors

To work required shifts between 08:00/19:00 (half hour lunch break)  Shifts worked are:  – ; – ; – – ; Saturday working AM 

Our ambitions will bring the very best out in you. You’ll be pushed to aim higher and really own your work. You’ll be encouraged and supported to make things happen, too. It can be challenging. But, as the progress you make will help improve the lives of millions, it’ll be worth it. 
This is stepping up to a challenge. 
This is work that’ll move you.

#LI-DS4

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Beware of scams online or from individuals claiming to represent Convatec

A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.

If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at .

Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.