Cardiac Administrator

Job overview

** THIS POSITION IS ONLY OPEN TO CURRENT UNIVERSITY HOSPITALS NHS FOUNDATION TRUST EMPLOYEES **

We are looking for an enthusiastic and motivated Cardiac Administrative Officer to join our team. 

You will need to be able to communicate effectively with all staff members and have a sensitive understanding of children and vulnerable adults.

You will be responsible for maintaining the Cardiac Reception to a high standard, greeting patients, answering telephone enquiries, booking all cardiac tests and other administrative duties.

Main duties of the job

Being responsible for booking of all Cardiac Investigations appointments Arriving and dealing with patients face to face when visiting the department Answering the telephone and dealing with enquiries Working efficiently independently, as well as part of an admin team and wider Cardiac Investigations team Applying a caring and understanding approach to the needs of the patients and visitors within the department Demonstrating good attention to detail Communicating with staff and patients regarding technical data and to have an understanding/knowledge of medical terminology specific to Cardiac Investigations Planning and booking diagnostic appointments with adherence to diagnostic booking rules Organising and managing own workload Being aware of and work in accordance with Trust and departmental policies and procedures

Working for our organisation

At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.

We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves.

As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.

We look forward to receiving your application and the start of your journey with UHSussex.

Detailed job description and main responsibilities

Form constructive and effective working relationships with patients,
consultants, medical secretaries, bed manager, transport, GP surgeries, ward
staff, porters, rehabilitation nurses, heart failure nurses and arrhythmia
nurses.

 Communicate complex information to staff, patients and relatives

 Demonstrate a caring and understanding approach to the needs of the
patients and visitors within the department 

Person specification

Qualification/Skills

Essential criteria

GCSE English Grade C or above GCSE Maths Grade C or above

Knowledge/Experience

Essential criteria

Knowledge/use of appointment booking systems Knowledge or previous use of patient information systems

Desirable criteria

Experience of working with Careflow Experience of working with Evolve Knowledge of six week diagnostic targets and booking rules

Communication

Essential criteria

Excellent communication and telephone skills

Desirable criteria

An understanding of medical terminology

Analytical

Essential criteria

Good IT skills

Patient/Client Care

Essential criteria

Evidence of good interpersonal skills

Equality, Diversity, and Inclusion

Essential criteria

Evidence of having championed diversity in previous roles (as appropriate to Evidence of having undertaken own development to improve understanding of equalities issues

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