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M&S Harlow Delivery Technician
6 months ago
2 Person Home Delivery
Driver Role Profile
The Home Delivery Porter is responsible for transporting furniture products from warehouses or distribution centres to customers' residences.
The Home Delivery Porter plays a crucial role in ensuring customer satisfaction by delivering furniture items safely and providing exceptional service. With their attention to detail, strong communication skills, and ability to handle heavy items, they contribute to the overall success of furniture retailers and uphold quality standards in the delivery process.
Key Responsibilities
Report any accidents, incidents, or near misses to the transport office and/or company management promptly.
Always prioritize safety, following proper lifting techniques, wearing personal protective equipment (if required), and minimizing risks of injury during the delivery process.
Collaborate effectively with the driver to ensure tasks are completed efficiently and customer expectations are met.
Safely load (when required) and unload goods onto and from the vehicle, ensuring proper distribution of weight and securing the cargo to prevent shifting during transit.
Ensure the security of the vehicle and its contents, including when parked, by using locks, alarms, or other security measures as required.
Use equipment such as tail lifts, skates, and sack barrows as necessary to facilitate the loading, unloading and transportation of goods process.
Communicate effectively with transport managers, customer service, and other team members to provide updates on delivery progress, delays, or issues encountered during transit.
Proactively identifying and resolving issues that may arise during deliveries, such as incorrect addresses, damaged goods, or customer dissatisfaction.
Greet customers upon arrival, confirm delivery details, and coordinate the placement of items within the home.
Interact professionally and courteously with customers, during the delivery and collection process.
Remain patient and courteous when dealing with customers, especially during stressful or challenging situations.
Pay close attention to detail when handling deliveries, verifying delivery addresses, and ensuring accuracy in documentation.
Check orders for completeness and accuracy before delivery to avoid errors.
Have a basic understanding of the products being delivered, including features, specifications, and assembly instructions.
Ability to provide customers with relevant information and assistance regarding the delivered items.
Handle furniture items with caution to prevent damage during transit and ensure they are delivered in the same condition as when they left the warehouse.
Assemble and install furniture items at customers' homes according to manufacturer instructions, if assembly service is provided (client dependant).
Maintain accurate delivery records, obtain customer signatures for proof of delivery, and document any delivery exceptions or issues encountered.
Resolve delivery-related problems, such as navigating tight spaces, moving heavy furniture through doorways, or addressing customer concerns about damaged items.
Experience & Key Skills
Clear and effective communication skills for conveying delivery information, addressing customer inquiries, and providing updates on delivery status.
Maintaining a professional demeanour throughout interactions with customers, colleagues, and stakeholders
Presenting oneself neatly and adhering to company dress code policies.
Understanding the importance of delivering exceptional service and striving to exceed customer expectations.
Effective time management skills to ensure timely deliveries while adhering to delivery schedules and deadlines.
This role is hands on, it involves heavy lifting/ handling and is full of variety. It is therefore essential that the successful applicant is capable to carry out this nature of work.
Flexibility in work hours may be required to accommodate operational needs and respond to emergencies or unplanned events outside of regular business hours.
