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Branch Assistant

4 months ago

Crawley, United Kingdom Resideo Full time

We are currently looking for a Branch Assistant to join the ADI team in the Crawley branch This role is a Monday-to-Friday 08:30-17:30 and offers excellent, long-term opportunities to develop a career in customer service, account management, and B2B sales.

Our Trade Counter assistants are part of a customer-oriented team. You will be responsible for providing excellent service to our customers, handling sales inquiries, processing orders, and supporting the branch manager in achieving sales targets. 

JOB DUTIES:

Deliver an excellent customer experience, maintaining strong effective relationships with customer base & supply partners. Working effectively with key strategic vendors and customers to promote the growth and development of strong key partnerships.  Support achieving & delivery of Branch KPIs to identify new ways to innovate and drive growth. Receipt of weekly stock delivery to support putting goods away in the correct warehouse location. Receipt of customer returns and following our returns procedure to achieve customer credits and the necessary administration work Respond to inbound calls and look for opportunities to increase the customer's request order/quotation by utilising the sales tools within our business. Make outbound calls to proactively seek new opportunities from outbound calls, offer alternatives and utilise our promotions to proactively seek a higher return from the customer's original request.  Serving on the Trade Counter – to support serving customers on the trade counter, pick pack, and serve the customers in line with company processes. Managing and responding to customer queries on tenders/quotations and technical queries, passing on to the relevant department where necessary. Managing Outbound deliveries - pick pack process and creating relevant courier paperwork.


YOU MUST HAVE:

High School/College Diploma. Prior sales/customer service experience - preferably in a trades or wholesale environment but equally retail will be considered favourably Ability to multi-task Excellent communication skills Ability to work in a fast-paced, demanding environment Ability to work effectively in a team positive attitude


WE VALUE:
 

Previous industry experience in a wholesale distributor or working on a trade counter would be an advantage Happy being on the phone with customers, providing advice, and looking for sales or upselling opportunities Strong interpersonal skills Ability to work autonomously and collaboratively as part of a team Strong desire to learn 

WHAT'S IN IT FOR YOU

Stable permanent role Monday to Friday. Great work environment Bonus scheme paid quarterly Excellent company benefits + pension contribution Genuine opportunities for progression Opportunity to work for a forward-thinking global brand

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