Field Service Engineer

Found in: Talent UK C2 - 1 week ago

London, United Kingdom Stryker Full time

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a ‘Best Place to Work’ and offers great benefits and perks – like tuition reimbursement and a wellbeing program (*Benefits vary by country)

Field Service Engineer - Permanent

Great opportunity to join our dedicated team of Field Service Engineers. Covers London region including North/West, East and Central London. Company van for business use is provided.
If you're an experienced medical devices engineer looking for new challenges in 2024, who enjoys working independently, can organise your day efficiently and enjoys interacting with customers, this could be the role for you

What you will do

The Field Service Engineer is primarily responsible to maintain professional and profitable repair and preventive maintenance service business on Stryker’s products while ensuring compliance with the quality system and manufacturer specifications. He/she delivers technical assistance at customer sites and provides documentation to internal and external customers. 

This role is within Stryker ProCare Medical Division to provide support on following product categories.

Advanced and Basic Life Support: Defibrillation and CPR devices

Acute: Hospital beds, Patient trollies/stretchers, Temperature Management System.

Patient Transport: Power Load System and associated Patient Cots, Powered Chair - Ambulance Services

Essential duties & responsibilities:

Repair and check Electronic / Mechanical Stryker products

Complete Planned Preventive Maintenance (PPM) and calibration according to MDR on customer site

Utilize software and technological tools to maintain proper records, and access technical information

Assist the regulatory affairs department / customer to action product recalls, field safety notices and field action notices

Fulfil Service contracts with planned maintenances

Delivery of technical Training to internal & external

Perform Installation of Stryker systems on customer site

Perform Software & Hardware Upgrades

Efficient and thorough documentation of service activities for internal and external reference

Ensure traceability of all field-based Stryker products through reporting tools

Provide technical support to Internal and external customers

Escalate opportunities and issues appropriate team meetings

Ensure excellent follow-up on all customer-initiated issues

Ensure service provided is invoiced if not under warranty

Scheduling of Customer visits in cooperation with Customer service

What you need

Educated to degree level in Engineering/Medical Electronics or equivalent, at least one of the following: Electrical / Electronic / Biomedical / Mechanical or HNC/HND in a technology subject with relevant experience.

Fluency in both spoken and written (technical and medical) English and local language

Adequate IT knowledge (Microsoft Office, Oracle, Service Max, Outlook)

3 year hands-on experience in Medical electronics, combined with good mechanical skills

Experience in a Field Service role within the hospital environment and health care work

IT experience on administrative and technical level

Experience and ability to build relationship with internal & external customers to drive brand loyalty

Who are Stryker

Stryker is one of the world’s leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative medical technologies, including orthopaedics, medical and surgical, and neurotechnology & spine products to help people lead more active and more satisfying lives. Stryker products and services are available in over 100 countries around the world. For more information, please visit our website at .

About StrykerStryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at 

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