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Assistant Contract Manager

3 months ago

High Wycombe, United Kingdom Nexgen Group Full time

We are seeking an experienced Team Lead / Assistant Contracts Manager to supervise a team of Cleaning operatives across the Northern Home Counties (i.e. M4 Corridor)

You will need prior experience in leading a Cleaning or Grounds Maintenance Team, along with good IT, Administration and Coordination skills.

You will need a Full UK Driving Licence, but Company Vehicle is provided.

Main Responsibilities

  • Coach, lead, direct and motivate a small team of Operatives
  • Collaborate with leadership to deliver a flexible contract SLA and associated service specifications.
  • Conduct regular reviews of sites to ensure teams are delivering the service specifications.
  • Develop, build and strengthen client and resident relationships.
  • Ensure service teams are compliant with Health and Safety business practices.
  • Ensure service teams are compliant with Quality business practices.
  • Ensure all service teams receive an effective update each week
  • Ensure service schedules are reviewed for compliance
  • Ensure service teams are compliant with Environmental business practices. For example, correct disposal of waste
  • Develop measures to motivate all employees
  • Ensure we are exceeding and leading the way in truly exceptional customer service delivery
  • Support Continual Professional Development (CPD) of employees and residents alike

Just Ask Estate Services (est. 1973), part of the Nexgen Group, is an award-winning provider of professional Cleaning and Grounds Maintenance services to the public and private sectors. We recognise that investing in our people is our most important asset, which has enabled us to achieve 'Investors in People - Gold Standard'.

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