IT Support Technician

3 months ago

Southampton, United Kingdom University Hospital Southampton NHS Trust Full time

Job summary

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Please note this vacancy is only open to applicants from Hampshire & Isle of Wight NHS system, which is limited to Hampshire and Isle of Wight ICB, Southern Health FT, Portsmouth Hospitals University NHS Trust, Isle of Wight NHS Trust, University Hospital Southampton FT, Solent NHS Trust, South Central Ambulance Service or Hampshire Hospitals FT.

Please see below for a detailed job description of the role.

Main duties of the job

The Pathology IT team at University Hospital Southampton NHS Foundation Trust (UHS) are delighted to offer a fantastic opportunity for an IT Support Technician to join our growing team that supports over 500 staff across pathology, providing a vital service to the hospital and wider community.

You will be required to oversee management and clinical information analysis and reporting, clinical system support and testing to deliver frontline system support, be involved in application development, improve data quality and train users on pathology applications.

The department is required to produce detailed, accurate data reports for various commissioners and stakeholders. In particular this role will have responsibility for producing data reports to NHS England for our Genomics service using Patient Level Contract Monitoring, so we are looking for someone with the right experience to deliver this.

About us

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to.

Specific to this role is the suitability for agile working which is a mixture of on-site and remote working. In addition, we are open to discussing flexibility in the hours that you work. Please talk to us at the interview about the flexibility you need, and we will explore what's possible for the role and service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.

Job description

Job responsibilities

Key Responsibilities

Work to deadlines to deliver key reports for UHS pathology services, for example, departmental workload and invoicing data. Train and assist others with new queries and report design. Advise the Operations Manager, Planning, Contracts and Finance Teams, on all aspects of activity monitoring, data handling and quality. Be responsible for the development, production and version control of Pathology Data Quality policies and procedures, in accordance with UHS Pathology Quality Management System standards. Occasional travel to other customer/service sites may be required.

What experience/skills are needed

Degree in IT/Informatics/equivalent or equivalent knowledge/experience. Intermediate MS Excel experience NHS data quality and management experience Pathology Informatics experience

For additional information, please refer to the job description and person specification.

Person Specification

Qualifications / training required

Essential

Degree in IT/Informatics/equivalent or equivalent knowledge/experience Intermediate MS Excel experience

Desirable

Certificate in Foundation Management ITIL Foundation Certificate in IT Service Management

Previous or relevant experience necessary

Essential

Experience in Pathology Informatics Knowledge of NHS patient based systems and the interaction between them Data Quality and management Data confidentiality and associated regulations Proficient in the use of MS Office

Desirable

Clinical Governance

Trust Values

Essential

Patients First Always Improving Working Together

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