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Engineer II, Field Service

3 months ago

Hemel Hempstead, United Kingdom Thermo Fisher Scientific Full time

When you are part of Thermo Fisher Scientific, you will do challenging work, and join a team that values performance, quality, and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

The job:

Discover impactful work as our new Field Service Engineer (FSE). As an FSE, your responsibilities will include delivering service activities (including Installations, Repairs, Maintenance Services, Tech Support etc.) for Unity Lab Services, supporting our Chromatography, Sample Preparation and Discreet Industrial Analysers primarily across Northern Ireland and Ireland, but with occasional travel across the UK and Ireland service region, for the purpose of delivering:

• A high level of customer service resulting in customer happiness

• High first-time fix rates and low mean time to repair

• Low repeated call rates

In addition, you will support our overall Service Targets with respect to Bookings, Revenues, Service Profit and Overhead Cost while following all internal rules, processes, and practices.

What will you do:

Perform Field Service-related duties in line with internal rules, customer regulations and health and safety guidelines.

Specific product support to be given on Chromatography, SP and DIA instruments (80%).

Work remotely providing on-site services exceeding customer expectations and ensuring that customers become promoters of our business through positive feedback.

Deliver the highest professional relationship with our customer base raising technical issues to quickly resolve critical tasks in the fastest way possible. Follow our ethical business conduct guidelines.

Enable the customer's success through their partnership with Thermo Fisher Scientific. Utilise web-based, sales lead logging tools to ensure customers are offered those products and services they require enabling them to meet their objectives (5%).

Optimize own work schedule by coordinating with all the required partners for service planning (Dispatch function, Team Leader, Manager) (5%).

Responsible for company assets including parts inventory, laptop computer, mobile phone, test equipment (ensuring validation calibration), tools, software, company car etc. (5%).

Responsible for timely and accurate reporting of activities including field service reports and expenses reports (5%).

Who we are looking for:

Background in Electronics/Chemistry/Physics/Engineering or related subjects

Minimum 1 year of experience servicing analytical equipment. Equivalent applications specialist or end user experience will also be considered as valuable experience.

Knowledge of Liquid Chromatography, Gas Chromatography, Sample Preparation or the use of high throughput testing an advantage, but not essential

Strong problem-solving skills

The ability to balance multiple tasks with different priorities.

Excellent interpersonal, self-motivational and negotiating skills.

Proficient levels of PC literacy.

Valid UK Driving Licence.

Willing and able to travel 5 days a week within territory, Monday to Friday with occasional nights away from home.

Good English skills, both verbal and written. Ability to work across all levels, functions, and regions.

In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

What’s in it for you:

Excellent career progression opportunities with a large and growing global employer.

Competitive salary, plus annual bonus, and company car.

Benefits package (specifics depend on country of hire).

About us:

Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation, and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.