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Ambulance Care Assistant

2 months ago

Isleworth, United Kingdom HATS Group Full time
Job Description

The HATS Group is the UK's foremost private healthcare provider, excelling in patient-centric transport services with an 'Outstanding' rating for Responsiveness from the Care Quality Commission (CQC). The CQC were established under the Health and Social Care Act 2008 as an independent regulator. The CQC is responsible for the registration, inspection and monitoring of health and social care providers. HATS Group are a provider of Private Ambulances, and this is an activity regulated by the CQC.

HATS Group are also regulated by Local Authorities for services delivered under SEND. HATS Group is recognized for professionalism, excellence, and a fleet of over 800 vehicles, we support various public and private healthcare institutions, delivering over 2,000,000 passenger movements annually.

We have an opportunity for an Ambulance care Assistant (ACA) to join our team.

The shift available to apply for is: Monday to Friday - 10:00 till 19:00 - £13.15 per hours.

Job purpose: Responsible for providing Ambulance care. You will have passed the ACA foundation training including first aid and manual handling. Assessment, treatment and movement of patients in and out of hospital clinics & care facilities. Work non-emergency situations. Deal with patients across a wide range of groups and sometimes in difficult settings. Assist other ambulance crews or operations when needed.

Reports to:  Contract Manager

Other Relationships:  Management team, Control team, Learning and Development, Fleet, HR and Pay roll.

External Relationships:  Patients, Client’s, Service users, general public, GPs, all grades of Doctors, Nursing and other Health professionals and social care services.

 

About The Role

Main Duties:  

CLINICAL

  •  Ensure personal and/or vehicle readiness and availability to attend cases and urgent, special or planned patient journeys.

  •  Maintain regular communication with the Control team regarding updates and changes to personal and/or vehicle availability and movements. Indicate the availability status of the Ambulance by use of a Cleric and other electronic systems provided.

  • Conduct safe patient transport with care and compassion to patients, including assisting other clinicians when appropriate and in line with the company scope of practice policy. Select and apply in each instance the appropriate patient care procedures in accordance with your training, Clinical practice guidelines and appropriate company policies and procedures.

  • Complete and maintain full and accurate records for all patient movements, with particular emphasis on patient dignity and needs. To communicate highly sensitive medical information in sometimes distressing circumstances to clinicians, the patient and relatives where appropriate. whilst promoting understanding of the current patient's medical condition and providing advice and reassurance with empathy, professionalism, assertiveness and tact.

  • Other tasks reasonably and normally incidental to the job are set out in the company policies and procedures.

  •   Liaise with other clinicians & health professionals and communicate information to all levels both internally and externally

    VEHICLES

  • Drive all relevant vehicle types operated by the Client as required and with sympathy, in accordance with current road traffic law and any specialist training given.

  • Check allocated vehicles and equipment prior to use, ensuring that they are clean and ready for use, fully equipped and that all equipment is functioning in accordance with the Client’s policies and procedures.

  • At the completion of duty, carry out vehicle inspections, ensuring that all defects, deficiencies and accident damage are reported. The vehicle is cleaned and waste is disposed of appropriately in accordance with the company’s procedures 

    ADMINISTRATION

  • Complete and submit all necessary reports and notifications as required by the Company’s Operational, Clinical, Health and safety (and other relevant) policies and procedures and alert operational management if Policies or Strategies adversely affect users of the service.

  • Record details and maintain records of passengers, journeys, vehicle refuelling and duty hours in accordance with the Company’s policies and procedures.

  • Compile accurate reports on accidents, untoward incidents, vehicle serviceability and equipment requirements as necessary in accordance with the Client’s policies and procedures

    RESOURCING

  • Be available for duty in accordance with shifts planned by the Company

  • As required and in accordance with Company’s agreements, respond to requests from Managers or Resource Centres, Supervisory teams and/or Dispatch centres to change planned working hours or location to ensure optimum cover and utilisation of vehicles and staff.

    TRAINING, EDUCATION AND DEVELOPMENT

  • Attend education and development courses that are mandatory for maintenance of professional qualifications, or which the Company deems necessary for individual and/or organisational development. Attend recertification and clinical audit courses as required.

  • Support relevant professional development opportunities necessary to maintain and improve clinical competence.

  • Identify developmental opportunities within the work context and take part in activities which lead to personal and professional development.

  • Develop and maintain a Personal Development Plan, and participate in Individual Personal Development Review processes including workplace reviews and clinical supervision.

  • Maintain and take responsibility for standards of personal and career development, including participation in company or client Continuing Professional Development (CPD) initiatives and processes, contributing to the Client’s clinical effectiveness.

    SECURITY

  • As appropriate, accept responsibility for the security of company / client’s property and facilities, including buildings, stations, vehicles and equipment. 

  • Responsible for the safekeeping of Patients’ property, valuables etc, where the patient is incapable of performing this function

    PROFESSIONAL STANDARDS

  • Maintain high professional standards of personal behaviour and appearance in accordance with the Company’s Vision and Values, Dress Code and other policies and procedures.

  • Exhibit standards of personal and professional conduct and performance.

  • Contribute towards maintaining the cleanliness and high professional standard of vehicles, equipment and the workplace. 

    SUPERVISORY DUTIES

  • Subject to their own level of competency and stage of their career, the post holder is responsible for monitoring the actions, carried out by other company/client’s Staff or third parties, ensuring compliance with ProTrainings, and Policies and Procedures of the Company. 

  • Accept responsibility for patients and their belongings when working with other lesser qualified or lesser experienced staff.

  • Manage an incident scene until further resources arrive.

    MAJOR INCIDENTS

  • Undertake duties in relation to major incidents which may require call out when off duty in accordance with the Company’s Major Incident Procedure.

      COMPANY EQUIPMENT

  •  Operate Company equipment in accordance with Company’s procedures and manufacturer’s instructions.

  • Carry out tasks relating to the testing and evaluation of equipment when requested.

    CONFIDENTIALITY

  • Maintain confidentiality in relation to personal data held for colleagues and patients, ensuring that it is processed lawfully; for no purpose other than that for which it was obtained; is relevant to that purpose; is retained for no longer than is necessary; is processed in accordance with the rights of the subject to access and accuracy; and is protected from accidental loss or damage in accordance with the requirements of the Data Protection Act (as amended), and records management guidance.

  • Maintain confidentiality of patient-identifiable information [PII] and limiting access on a strictly need to know basis in accordance with the responsibilities of the client’s Caldicott Guardian.

    RISK

  • Accept personal responsibility for contributing to the Company’s management of risk, including the reasonable avoidance of any action which would knowingly cause unacceptable risk to self, others, or to the company\client.

  • As far as is reasonably practicable attempt to prevent other people from undertaking tasks or actions which would knowingly cause risks to self, others, or to the company\client, in accordance with Company policy and training.

  • Identify and report actual or potential hazards/ risks in the work environment in accordance with company\client policies, and take immediate action to minimise risks where it is reasonably practicable to do so.

  • Identify and report to the appropriate authority incidents of risk, neglect, abuse or endangerment to vulnerable adults and children.

  • Follow company\ client policy on use of PPE (Personal Protective Equipment) e.g. Hi-Visibility Clothing, Gloves etc.

  • Awareness of and compliance with Health and Safety Regulations

Skills Needed

About The Company

About us

The HATS Group is the UK’s leading private provider of Patient Transport, Mental Health, Home to Schools for children with Special Educational Needs and Disabilities (SEND) Transport Services and Private Passenger Hire Services, with an enviable reputation for professionalism and service excellence.

Led by a dedicated and highly experienced senior management team and supported by a highly skilled operations and compliance team, HATS are the partner of choice for many, providing over 2,000,000 passenger movements every year.

Expertly trained staff and caring teams, successfully deliver high quality, passenger focused transport solutions and with a fleet of over 800 vehicles The HATS Group supports the NHS, CCGS, Mental Health Trusts, Local Authorities and a range of other Public Sector bodies and Private Medical Institutions.

We are incredibly proud that our last Care Quality Commission (CQC) inspection, which took place during 2020 rated us as ‘Good’ Overall and ‘Outstanding’ for Responsiveness.

Company Culture

Why join HATS?

Are you passionate about healthcare? Do you enjoy helping others?

If you answered yes – then why not get in touch today: we’d love to hear from you. As one of the UK’s fastest growing independent healthcare transport providers, we are always looking for passionate and skilled individuals to join our dedicated team of paramedics, technicians, drivers, passenger care and customer service assistants as well as a range of many more exciting positions and opportunities.

At HATS we support the London Living Wage (LLW) and have signed up to HM Governments Disability Confident Employer Scheme – a scheme developed by employers and disabled people’s representatives, that aims to maximise the opportunities for disabled people.HATS is a fast growing business that is creating new opportunities across the UK for many people.

We have in the past 12 months starting operating in Manchester, Birmingham and Luton as well as winning new contracts in London. We need people who can work at pace and are not phased by big projects and tight deadlines. You will need to be able to be hands on when the need arises.

Desired Criteria

Required Criteria

Closing DateThursday 31st October, 2024