![Sleights and Sandsend Medical Practice](https://media.trabajo.org/img/noimg.jpg)
Practice Dispenser and Receptionist
3 weeks ago
Job summary
The Practice is currently looking to fill a vacancyfor a
Dispenser / Receptionist
We are looking for someone who will work well underpressure, have excellent communication and IT skills with a good educationalbackground. Relevant dispensing qualification is essential and customer serviceexperience is desirable.
Main dutieswill include dispensing medication to patients, preparing blister packs andworking on reception in our busy Practice using our clinical system. Experienceof working in General Practice would be advantageous but not essential.
Applications must be in writing to the PracticeManager and accompanied by
Closing date: 31stJuly
Main duties of the job
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
To be responsible for the processing of prescriptions in accordance with practice policy and extant legislation. In addition, the post holder will be required to support the dispensary manager in ensuring a high-level of service is delivered at all times whilst supporting the multi-disciplinary team in line with the strategic objectives of the practice.
About us
We are a friendly and ambitious rural practice in thebeautiful North Yorkshire Moors near Whitby. Our main village surgery is in the North YorkMoors National Park and we also serve the Sandsend community from anewly built beachsidebranch surgery .
Job description
Job responsibilities
Thefollowing are the core responsibilities of the receptionist. There may be onoccasion, a requirement to carry out other tasks; this will be dependent uponfactors such as workload and staffing levels:
Maintainingand monitoring the practice appointment system
Processpersonal, telephone and e-requests for appointments
Answerincoming phone calls, transferring calls or dealing with the callers requestappropriately
Signpostpatients to the correct service
Initiatingcontact with and responding to, requests from patients, team members andexternal agencies
Readcode data on EMIS
Photocopydocumentation as required
Dataentry of new and temporary registrations and relevant patient information asrequired
Inputdata into the patients healthcare records as necessary
Directrequests for information SAR, insurance / solicitors letters and DVLAforms to the administrative team
Manageall queries as necessary in an efficient manner including emis tasks and emails
Completeand log the daily fridge temperature and monthly data logging on TeamNet
Carryout system searches as requested
Maintaina clean, tidy, effective working area at all times
Monitorand maintain the reception area and notice boards
Supportall clinical staff with general tasks as requested
Thefollowing are the core responsibilities of the dispenser. There may be, onoccasion, a requirement to carry out other tasks; this will be dependent uponfactors such as workload and staffing levels:
Tobe responsible for checking all medicines dispensed, ensuring there are nodiscrepancies
Dispensingmedicines to the entitled population safely and accurately
Collectingprescription charges in accordance with dispensary protocol
Maintainingstock levels within the dispensary, liaising with the dispensary manager tofacilitate reordering
Receivingand storing supplies in accordance with current policy, ensuring the cold chainis maintained where applicable
Ensuringcontrolled drugs are dispensed in accordance with practice policy
Safedisposal of returned and/or out of date medicines
Ensuringall repeat prescriptions are processed within a 72-hour timeframe, preferably48-hour timeframe if achievable.
Providingpatients with advice regarding all prescription matters within remit.
Processprescription requests via email, phone, face-to-face and online
ProcessingDossett boxes
Processingdelivery service
Assistingthe dispensary manager in the preparation of monthly returns
Maintaininga clean and safe working environment at all times
Maintainaccurate records at all times, read coding entries appropriately
Person Specification
Experience
Essential
Experience of working in a dispensary Experience working with the general public/patients
Desirable
Experience of working in primary care Broad knowledge of general practice
Qualifications
Essential
Qualified Dispenser (NVQ Level 2) GCSE (or equivalent) English and Maths at Grade C (4) or above-
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