Support Medical Secretary
1 month ago
Job summary
Microbiology is looking to recruit an enthusiastic and motivated Support Medical Secretary to join the team. The postholder will support the office administration and provide an efficient and effective referral service to the Microbiology team. The postholder acts as the first point of contact for staff and patient queries.
The role is office based at Arrowe Park Hospital. The working pattern will be 15 hours per week ( - worked over 2 days (Tuesday and Friday). A job share will be considered.
Main duties of the job
The post holder will be responsible for receiving and processing incoming calls and e-Referrals from the Microbiology Advice Line. You will provide administrative support to the Microbiology Consultants and their team, deputise in the Medical Secretary's absence, and undertake general office duties.
About us
All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.
Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.
We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.
We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.
The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.
Job description
Job responsibilities
Please see Job overview & attached Job description for further information about the Support Secretary position available with WUTH.
Person Specification
Qualifications, Specific Experience & Training
Essential
AMSPAR Medical Terminology Certificate or equivalent experience RSA Level II word processing or equivalent Experience of audio typing Experience of working in an administrative role.
Desirable
Previous administrative experience working with in the NHS or medical environment
Knowledge and Skills
Essential
Good IT skills, including use of Microsoft Office Good time management/organisational skills Awareness of Trust guidelines regarding complaints, confidentiality etc
Desirable
Awareness of relevant NHS/departmental targets for example 18 week RTT and cancer
Knowledge and Skills
Desirable
Ability to use own initiative and prioritise workload using organisational skills Awareness of Trust guidelines regarding patient confidentiality, complaints, etc.
Personal Attributes
Essential
Ability to deal with sensitive issues with tact and diplomacy Polite, conscientious and courteous Able to recognise and escalate issues out of scope of role
Desirable
Ability to remain calm when working under pressure Ability to communicate in a professional manner with patients, relatives, Trust staff and other departments. Ability to work independently or as part of a team - self motivated-
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