Operations Manager

One of the family...

The clue is in the name. We’re a family business through and through – family owned, family run, with a warm family welcome for guests and team alike. Our seven hotels are unique and set in three stunning Scottish locations. Some are big, some are small and all offer good food & drink, great beds and a ton of outdoor and indoor things to do and a fun place to work.

The Ballachulish Hotel

The Ballachulish Hotel is in a spectacular spot. A place where our guests come to explore but also kick back and soak up our service, food, drink and spectacular views. Our team also know a thing or two about the area as they’ve scaled mountains, explored lochs and found some much-loved spots to explore.

About the role

We’re looking to find someone who is a self-starter, driven and with the vision to combine their commerciality with a commitment to delivering both a great customer experience and the ability to lead, motivate and engage the managers and team members who work for them. You’ll understand what it means to really “walk the walk” as a leader and what it takes to drive a coaching culture with your teams.

You will support your F&B team to deliver exceptional customer service. Your personality and passion will encourage a strong team spirit, making sure everyone has the training and skills they need to create outstanding, unique guest experiences.

What we need from you:

Operational and Management experience - in high volume food and drink roles
Leadership – a natural leader- we want happy, confident, motivated teams
Passion – a love of Scottish produce and an eye for detail
Team focus – there are no egos here, just hard-working people who love creating memorable experiences for every guest
Ideas and openness – we’re up for doing things differently and will try (almost) everything once
Fun and easy to talk to – we’re looking for personality, not a corporate clone
Flexibility – there’s no problem you can’t fix and you'll be flexible in your approach to supporting the wider team.

What you’ll get from us

Live in accommodation may be available