GP Assistant

6 months ago

Ilford, United Kingdom Healthbridge Direct Full time

Job summary

General Practice Assistants (GPAs) form part of a multi-disciplinary team within primarycare, and providea support role, carrying out administrative tasks,combined in some areas with basic clinical duties, helping to free up GPs timeand contribute to the smooth running of appointments, improving patientsexperience in the surgery.

Main duties of the job

Improving patientaccess and releasing highly qualified staff toconcentrate on treatingand managing patientswith more complex conditions

Improving patientflow within surgeryhours, increasing the time efficiency of appointments, and reduction of waiting

times;supporting patient experience by translating or reiterating information from the GP

Have a positive impact on retention and job satisfaction

Reduce time spent by GPs on managing correspondence

About us

Our mission in Redbridge is to strengthen, developand support local general practice, to enable the delivery of high-quality careto local people. We are in the very fortunate position where all 4 of thePrimary Care Networks (PCNs) in Redbridge are working together as part of theRedbridge-wide GP federation Healthbridge Direct.

This means we can build strong clinical teamswithin and across the PCNs. We are now at the very start of an excitingjourney of building a team of over 100 additional clinical roles to support andenable the delivery of services within each of our 4 PCNs. We arebuilding teams within and across the PCNs to enable peer support and teamworking both within and across professions.

We have a unique opportunity in Redbridge tocreate something special and we want you to be part of it. We have theinfrastructure, the relationships and the potential to create a team that willmake a significant difference to GP practices, to outcomes for localpopulations, and to individual lives for patients across Redbridge.

Job description

Job responsibilities

JOB ROLE

General Practice Assistants (GPAs) form part of a multi-disciplinary team within primarycare, and providea support role, carrying out administrative tasks,combined in some areas with basic clinical duties, helping to free up GPs timeand contribute to the smooth running of appointments, improving patientsexperience in the surgery.

Improving patientaccess and releasing highly qualified staff toconcentrate on treatingand managing patientswith more complex conditions

Improving patientflow within surgeryhours, increasing the time efficiency of appointments, and reduction of waiting

times;supporting patient experience by translating or reiterating information from the GP

Have a positive impact on retention and job satisfaction

Reduce time spent by GPs on managing correspondence

KEY RESPONSIBILITIES

Check and monitor the practice incomingemails that are received in the NHS Email account,responding to patient

Sorting all clinical post and prioritising for the GP in terms of actions.Signposting some post to otherssuch as clinical pharmacist etc.

Extracting all information from clinical lettersthat needs coding and addingto notes

Arranging appointments, referrals, tests and follow up appointments of patients

Preparing patientsprior to going in to see the GP, takinga brief history and basic readings in readiness for the GP appointment.

Dipping urine, taking bloodpressure, ECGs & phlebotomy

Completing basic(non-opinion) forms and core elementsof some forms for the GP to approve and sign such asinsurance forms, mortgage, benefits agency forms etc

Explaining treatmentprocedures to patients

Helping the GP liaise with outsideagencies gettingan on call doctor on the phoneto ask advice or arrangeadmission while the GP can continue with their consultation(s)

Support the GP with immunisations/wound care

Person Specification

Qualifications

Essential

GCSE grade A to C in English and Maths or equivalent Experience working in healthcare

Desirable

Intermediate level office software programmes ( Microsoft Office) Experience working within primary care

Experience

Essential

Experience of working with the general public Experience of administrative duties Experience of working in a healthcare setting Knowledge of EMIS web clinical system

Desirable

Knowledge of databases Customer Service Training or formal reception training

Knowledge and Skills

Essential

Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Effective time management (planning and organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving and analytical skills Ability to follow policies and procedures

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