Desktop Support Specialist

1 week ago

Sutton, United Kingdom SailPoint Full time

Our information technology team is the foundation behind every endeavor at SailPoint. They ensure that all of our orgs are able to execute, connect and innovate in a secure environment through duties such as supporting network databases and systems, updating system hardware and software, troubleshooting for system errors, and assisting team members in supporting all data security and optimization.

SailPoint, the industry leader in Identity Security, is seeking an experienced and dynamic IT professional to support SailPoint crew members. This position will be responsible for providing technical support to SailPoint crew members in their respective region as well as coordinating escalations, logistics and other support needs for team members globally.

Responsibilities:

This is a hybrid role; you will be expected to work at least 3 days from the office. Be the first point of contact for all technical support issues. Act as primary contact for IT systems based in London but supported by global teams based in other locations. Provide technical support/assistance to local and remote employees for software, hardware, and network issues Ensure timely resolution of user issues and communicate status updates Follow standard operating procedures and support documentation Work in collaboration with our global team providing the highest quality of service Diagnose and troubleshoot IT issues via phone, email, chat-based apps, or in-person Log and track all support requests in our ticketing system Coordinate end user support with other Helpdesk team members or teams (in different region/time zone) and Escalate trouble tickets to our specialized teams as appropriate Assist with the setup and configuration of laptops, and peripherals for from crew members and new Joiners, as well as asset collection from Leavers. Maintain adequate and accurate documentation on procedures, standards, desktop, and equipment inventory of IT assets Perform preventative maintenance on equipment and software Track and document your work clearly and efficiently Create documentation of solutions to reported issues, resolution steps, support procedures Continual Service Improvements through ongoing analysis of team activity. To deliver added value to the Business by making improvements or suggestions on day-to-day responsibility’s area or beyond Perform other duties as assigned

Requirements:

A minimum of 2 years IT End User Support experience in a similar role with great software and hardware troubleshooting skills. A passion to work in Information Technology and deliver excellent user experience. Learn new technologies quickly and is eager to develop on skills Comfortable with of Windows/Mac desktop environment Perform basic Active Directory/O365 administrative tasks Familiarity with ticketing systems and remote support tools Understanding of network principles (e.g., TCP/IP, DNS, DHCP) Experience with Office 365 and other common business applications Good understanding of computer systems, networks, and common software applications Proactive mindset, demonstrates initiative and able to work under pressure Experience creating documentation, how to articles or equivalent Proven troubleshooting abilities with a strong customer service orientation Ability to effectively prioritize and execute tasks, be organized, and manage your time Ability to setup, install, configure, and troubleshoot Windows and Mac hardware and applications Excellent oral and written communication skills, with the ability to explain technical issues to non- technical staff at all levels Excellent self-task management skills with thorough attention to detail. Familiarity with setup, install, and configure of Android and iOS devices preferred Familiarity with automated provisioning tools, service desk software preferred Customer service oriented; prides self on user excellence. Hybrid role - must be able to work on a 60/40 split, at least 3 days from the office. Standard business hours with occasional requirements for after-hours support

SailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

  • Technical Support Engineer

    1 month ago

    Sutton, United Kingdom LNRS Data Services Ltd Company Full time

    About the Role   As a Technical Support Specialist II, you will provide advanced technical assistance to resolve complex IT issues. Your role involves troubleshooting, analyzing, and resolving software and hardware problems to ensure seamless operations for end users. You will also contribute to the development and maintenance of support documentation....

  • Specialist Support Worker

    3 weeks ago

    Sutton, United Kingdom Akton Recruitment Ltd Full time

    Specialist Support Worker Sutton £17 Per Hour Job Role Acting as lead professional Specialist Support Workers will take the lead in assessing need, creating SMART plans,delivering and reviewing interventions, and coordinating multi-agency activity. Holding a mixed caseload work alongside children, young people, families and the multi-agency professional...

  • Specialist Support Worker

    2 weeks ago

    Sutton, United Kingdom AKTON Resourcing Ltd Full time

    Specialist Support Worker Sutton Full time: 36/hrs a week £22/hr Start date: ASAP AKTON Recruitment is working closely with the local authorities and wea re looking for a Specialist Support Worker in the Sutton area. Job role: Specialist Support Workers work autonomously and flexibly developing and delivering packages of bespoke interventions in...

  • Specialist Support Worker

    2 weeks ago

    Sutton, United Kingdom AKTON Resourcing Ltd Full time

    Specialist Support WorkerSuttonFull time: 36/hrs a week £22/hr Start date:ASAPAKTON Recruitment is working closely with the local authorities and wea re looking for a Specialist Support Workerin the Sutton area. Job role:Specialist Support Workers work autonomously and flexibly developing and delivering packages of bespoke interventions in accordance with...

  • Specialist Support Worker

    2 weeks ago

    Sutton, United Kingdom AKTON Resourcing Ltd Full time

    Specialist Support WorkerSuttonFull time: 36/hrs a week £22/hr Start date: ASAPAKTON Recruitment is working closely with the local authorities and wea re looking for a Specialist Support Workerin the Sutton area. Job role: Specialist Support Workers work autonomously and flexibly developing and delivering packages of bespoke interventions in accordance with...

  • Senior Support Worker

    4 days ago

    Sutton, United Kingdom Alina Disability Support Full time

    **We do not offer sponsorship** Earn competitive pay + develop and grow with a company that cares about you! If you’re outgoing, friendly and passionate about people, you could make a real positive difference as a Senior Support Worker in the Alina Homecare Disability Support Team in Sutton. You’ll be supporting people with learning disabilities,...

  • Senior Support Worker

    1 week ago

    Sutton, United Kingdom Alina Disability Support Full time

    ** we do not offer sponsorship** Earn competitive pay + develop and grow with a company that cares about you! If you’re outgoing, friendly and passionate about people, you could make a real positive difference as a Senior Support Worker in the Alina Homecare Disability Support Team in Sutton. You’ll be supporting people with learning disabilities,...

  • Senior Support Worker

    1 week ago

    Sutton, United Kingdom Alina Disability Support Full time

    Earn competitive pay + develop and grow with a company that cares about you! If you’re outgoing, friendly and passionate about people, you could make a real positive difference as a Senior Support Worker in the Alina Homecare Disability Support Team in Sutton. You’ll be supporting people with learning disabilities, autism and mental health to lead...

  • IT Support Technician

    4 weeks ago

    Sutton-in-Ashfield, United Kingdom Rise Technical Recruitment Limited Full time

    IT Support Technician Sutton-in-AshfieldUp to £30,000 DOE + Training + Progression + Holidays + Pension + Company Benefits Are you an experienced IT Support Technician looking to join a leading UK company, who have a great work life balance and provide substantial investment in their employees through training and development opportunities?This company are...

  • Support Worker

    4 weeks ago

    Sutton, United Kingdom ivolve Care and Support Full time

    **Vacancy Location**: Sutton, South London. SM2 5RY **Shifts**: 35 hrs per week - Monday - Sunday on a rota basis **Pay Rate**: £11.44 - £11.70 per hour dependent on qualifications **Sponsorship**: This service does not provide support for Sponsorship at this time **About You** Care experience is not essential but being passionate, kind, and resilient...

  • Support Worker Sutton

    4 weeks ago

    Sutton, United Kingdom ivolve Care and Support Full time

    **Vacancy Location**: Sutton, South London. SM2 5RY **Shifts**: 40 hrs per week - Monday - Sunday on a rota basis **Pay Rate**: £10.92 - £11.30 per hour **(increasing to £11.44 - £11.70 per hour on 1st of April)** **Sponsorship**: This service does not provide support for Sponsorship at this time **About You** Care experience is not essential but...

  • Product Support Specialist

    1 month ago

    Sutton, United Kingdom Stryker Full time

    Why join Stryker?We are proud to be named one the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards...

  • Support Worker Sutton

    3 weeks ago

    Sutton, United Kingdom ivolve Care and Support Full time

    **Vacancy Location**: Sutton, South London. SM2 5RY **Shifts**: 40 hrs per week - Monday - Sunday on a rota basis **Pay Rate**: £10.92 - £11.30 per hour **(increasing to £11.44 - £11.70 per hour on 1st of April)** **Driver Only** **Sponsorship**: This service does not provide support for Sponsorship at this time **About You** Care experience is not...

  • Support Worker

    3 weeks ago

    Sutton, United Kingdom ivolve Care and Support Full time

    **Vacancy Location**: Sutton, South London. SM2 5RY **Shifts**: 35 hrs per week - Monday - Sunday on a rota basis **Pay Rate**: £11.44 - £11.70 per hour dependent on qualifications **Some of our roles require male or female employees only, where this is indicated it is a genuine occupational requirement, in accordance with the Equality Act...

  • Cancer Support Specialist

    6 days ago

    Sutton, United Kingdom Maggie's Full time

    We are looking for an enthusiastic and highly motivated Cancer Support Specialist to join the team at our Royal Marsden centre. You will have a nursing degree (or equivalent training), current state registration and at least three years' post-qualification experience within an oncology nursing or related setting. A post-graduate qualification in a relevant...

  • Specialist Support Worker

    3 weeks ago

    Sutton, United Kingdom London Borough of Sutton Full time

    **Specialist Support Worker - Care Leavers**: **Employer** 1 Sutton Council **Location(s)** 1 Sutton **Contract Type** 1 Permanent **Working Hours** 1 Part Time **Grade** 1 7 **Hours Per Week** 1 28.8 **Salary Range** 1 £35,577 - £41,808 (£44,019 unconsolidated maximum) **Salary Basis** 1 Per annum, pro rata'd to part-time working hours **Actual...

  • Play Specialist

    2 weeks ago

    Sutton, United Kingdom The Royal Marsden NHS Foundation Trust Full time

    This is a great opportunity to join the Royal Marsden Hospital's highly skilled Play team helping to create a fun, friendly environment for children and young adults undergoing cancer treatment such as chemotherapy and radiotherapy. We are looking for an enthusiastic play specialist who can bring new ideas, experience, and skills to the team. We look...

  • Psychologist - specialist school

    2 days ago

    Sutton, United Kingdom Shire Healthcare Full time

    Shire Healthcare are working with a reputable and leading provider of *specialist care* and *education* recruiting for a HCPC registered *Psychologist* to be based in *Southwest London.*The following information provides an overview of the skills, qualities, and qualifications needed for this role.*About the employer:*This employer is an independent leading...

  • Psychologist - specialist school

    2 days ago

    Sutton, United Kingdom Shire Healthcare Full time

    Shire Healthcare are working with a reputable and leading provider of *specialist care* and *education* recruiting for a HCPC registered *Psychologist* to be based in *Southwest London.*The following information provides an overview of the skills, qualities, and qualifications needed for this role.*About the employer:*This employer is an independent leading...

  • Specialist Support Worker

    1 week ago

    Sutton, United Kingdom London Borough of Sutton Full time

    About the Role The purpose of this role is to provide whole family support to improve outcomes for children and young people aged 0-18yrs. You will hold a caseload of families acting as the Lead Professional working towards agreed outcomes supported by other professionals such as schools, health, nurseries etc. You will write assessments and SMART...