Practice Manager

Job summary

100Fold CIC are recruiting on behalf of Glastonbury Health Centre

About therole

Glastonbury Health Centre have an excitingopportunity for a Practice Manager to join our team. As the Practice Manager,you will be responsible for the smooth running of the practice. You will also providepositive leadership and management through understanding of human resources,strategic planning and legislation. You will support the Partners in developingand evolving the practice to provide excellent patient care at the optimal time.You will be supported by an Operations Manager for the day-to-day running ofthe practice and finance, as well as a whole team of clinical and non-clinicalstaff.

Previous management and HR experience isessential and previous NHS/Primary Care experience is desirable but not strictlynecessary, for the right candidate.

Main duties of the job

Main duties include:

Strategy: Developing andexecuting strategic plans with the Partners to achieve business objectives andgoals. Identifying opportunities for growth and improvement, displayingawareness of the contractual environment. Supporting the achievement ofperformance indicators such as QOF and enhanced services.

Financial: Overseeingfinancial activities and maintaining strong financial control. Unlockingefficiencies and optimising revenue streams to ensure financial sustainability.Attracting new funding streams to the practice.

Human Resources: Recruitment andonboarding of staff. Managing staff training and development of trainingopportunities to promote a skilled workforce. Day-to-day staffing decisions andmanagement. Performance evaluations. Writing HR policies and procedures.

Operations: Overseeing theday-to-day operations of the Practice. Ensuring our resources are adequatelydeployed.

Partnerships: Supporting thepractice to maintain and develop partnerships such as representing the practiceat Primary Care Network and local Management meetings. Managing suppliers andnegotiating contracts.

Compliance: Ensuring thepractice is delivering services in line with local and national guidelines.Liaising with commissioners, CQC and other providers. Providing assurancereports on services where required. Ensuring compliance with all employmentresponsibilities and mitigating risks.Managing complaints.

About us

What we can offer you:

A friendly, welcoming and encouraging environment where you will bevalued.

Opportunity to share your ideas and suggestions.

Access to the whole team for support including GPs.

A competitive rate of pay and team wellbeing initiatives.

About GHC

At Glastonbury Health Centre, we pride ourselveson taking a holistic approach to health and wellbeing. By combining theadvances of health care with the core values of the traditional local doctor,we aim to provide a comprehensive, personal, and faithful General PracticeService. We have just around 6,100 patients and the clinical and administrativeteams work hard to preserve the excellent core values of General Practice. Weare also a training practice for GP Registrars who work under supervision,learning the complexity and breadth of General Practice, whilst training tobecome GPs. This is a unique opportunity for a forward-thinking businessmanager to help us push Glastonbury Health Centre in new and excitingdirections.

Job description

Job responsibilities

JOB TITLE: PRACTICE MANAGER

REPORTS TO: THE PARTNERS

HOURS: PART-TIME/FULL-TIME

PAY:£40-£45K+ DOE

JOB SUMMARY

Responsibility forthe smooth, efficient and profitable running of the practice, and providingpositive leadership and role modelling through understanding of HumanResources, strategic planning and legislation.

JOBRESPONSIBILTIES:

StrategicDevelopment

Promote the expansion of serviceprovision and the development of new initiatives to address current andchanging needs.

Work with Partners on planning andsetting strategic targets.

Ensure that contractual key performanceindicators are achieved.

Personnel andtraining

Managing the administrative staff andnon-clinical management of nursing staff, including securing funding and takinglead responsibility in staff appraisal and organising recruitment selection andtraining.

Maintain up-to-date HR Documentationincluding (but not limited to) job descriptions, employment contracts andemployment policies.

Identify training and development needsfor Practice Staff implement mandatory training.

Support PCN ARRS roles in practice withinduction, training and guidance on in-house processes.

Finance andprofitability

Support Deputy PM/Operations Manager withfinance tasks when needed.

Informationtechnology

Support IT Lead with IT implementationand security.

Ensure compliance with Data Protection legislation.

Premises andequipment

Responsibility for security, repairs,insurance and maintenance of premises, services and equipment.

Ensuring that the practice complies withaspects of Health & Safety at Work (HASAW) legislation.

Patient services

Implementing and maintaining systems toreceive patient enquiries and suggestions, including oversight of thepractice-based complaints procedure in conjunction with the relevant partner.

Reviewing and updating the practicesinformation leaflet/website, practice publicity and health education material.

Ensure service development and deliveryis in accordance with local and national guidelines.

Future planning

Preparing a practice business plan,annual report and practice aims and objectives as required by the partners.

Keeping abreast of developments withinthe NHS that might impinge on the practice or individual partners and offeringoptions for consideration by the partners.

Externalrelationships

Ensuring efficient internal and externalcommunication, including being the focal point for contact with the primarycare organisation, solicitor, accountant and other bodies.

Work closely with West Mendip PCN (WMPCN)team and other practice managers within WMPCN to meet joint targets andmaximise opportunities to bring funding into the practice.

Confidentiality:

In the course of seeking treatment,patients entrust us with, or allow us to gather, sensitive information inrelation to their health and other matters.They do so in confidence and have the right to expect that staff willrespect their privacy and act appropriately.

In the performance of the duties outlinedin this job description, the post-holder may have access to confidentialinformation relating to patients and their carers, practice staff and otherhealthcare workers. They may also haveaccess to information relating to the practice as a business organisation. All such information from any source is to beregarded as strictly confidential.

Information relating to patients, carers,colleagues, other healthcare workers or the business of the practice may onlybe divulged to authorised persons in accordance with the practice policies andprocedures relating to confidentiality and the protection of personal andsensitive data.

Health &safety:

The post-holderwill implement and lead on the full range of promotion and management of theirown and others health, safety and security as defined in the practice Health& Safety policy, the practice Health & Safety manual, and the practiceInfection Control policy and published procedures. This will include (but willnot be limited to):

Ensuring job holders across the practiceadhere to their individual responsibilities for infection control and healthand safety, using a system of observation, audit and check, hazardidentification, questioning, reporting and risk management.

Maintaining an up-to-date knowledge ofhealth and safety and infection control statutory and best practice guidelines,and ensure implementation of these across the business

Using personal security systems withinthe workplace according to practice guidelines

Identifying the risks involved in workactivities and undertaking such activities in a way that manages those risksacross the business

Making effective use of training toupdate knowledge and skills, and initiate and manage the training of others

Using appropriate infection controlprocedures, maintaining work areas in a tidy and safe way and free fromhazards, and initiation of remedial / corrective action where needed

Actively identifying, reporting, andcorrection of health and safety hazards and infection hazards immediately whenrecognised

Keeping own work areas and general /patient areas generally clean, identifying issues and hazards / risks inrelation to other work areas within the business, and assuming responsibilityin the maintenance of general standards of cleanliness across the business inconsultation (where appropriate) with other sector managers

Undertaking periodic infection controltraining (minimum annually)

Routine management of own team / teamareas, and maintenance of work space standards

Demonstrate due regard forsafeguarding and promoting the welfare of children.

Equality anddiversity:

The post-holder will support theequality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises theimportance of peoples rights, interpreting them in a way that is consistentwith practice procedures and policies, and current legislation

Respecting the privacy, dignity, needsand beliefs of patients, carers and colleagues

Behaving in a manner that is welcoming toand of the individual, is non-judgmental and respects their circumstances,feelings priorities and rights.

Personal/Professionaldevelopment:

The post-holder will participate in anytraining programme implemented by the practice as part of this employment, withsuch training to include:

Participation in an annual individualperformance review, including taking responsibility for maintaining a record ofown personal and/or professional development

Taking responsibility for own development,learning and performance and demonstrating skills and activities to others whoare undertaking similar work.

Quality:

The post-holder will strive to maintainquality within the practice, and will:

Alert other team members to issues ofquality and risk

Assess own performance and takeaccountability for own actions, either directly or under supervision

Contribute to the effectiveness of theteam by reflecting on own and team activities and making suggestions on ways toimprove and enhance the teams performance

Work effectively with individuals inother agencies to meet patients needs

Effectively manage own time, workload andresources.

Communication:

The post-holdershould recognize the importance of effective communication within the team andwill strive to:

Communicate effectively with other teammembers

Communicate effectively with patients andcarers

Recognise peoples needs for alternativemethods of communication and respond accordingly.

Contribution to theimplementation of services:

The post-holder will:

Apply practice policies, standards andguidance

Discuss with other members of the teamhow the policies, standards and guidelines will affect own work

Participate in audit where appropriate.

Person Specification

Experience

Essential

Experience of working with the general public Experience of working in a healthcare setting Experience of managing large multidisciplinary teams Experience of performance management including appraisal writing, staff development and disciplinary procedures Experience of successfully developing and implementing projects Experience of workforce planning, forecasting, and development

Desirable

NHS/Primary Care general practice experience Relevant health and safety experience

Qualifications

Desirable

Educated to degree level in healthcare or business management Qualification relevant to the role such as AMSPAR, CIPD, ILM, CMI etc

Other requirements

Essential

Flexibility to work outside of core office hours Maintain confidentiality at all times

Desirable

Full UK driving licence

Skills

Essential

Excellent communication skills (written, oral and presenting) Good standard of education with excellent literacy and numeracy skills Strong IT skills Excellent leadership skills Strategic thinker and negotiator Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment Effective time management (planning and organising) Ability to network and build relationships Proven problem solving and analytical skills Ability to develop, implement and embed policy and procedure Ability to motivate teams, enhance morale and maintain a positive working environment Forward thinker with a solutions focused approach

Desirable

EMIS Clinical System user skills

---